Digital Concierge Underwriter

JOB DESCRIPTION

Chubb Small Commercial Insurance (SCI) leverages superior underwriting expertise and world-renowned claims, account services, and financial strength to offer solutions for small businesses. Ideal candidate must be highly motivated to succeed, have strong communication skills both verbal and written, and have a strong desire to learn with a willingness to embrace change. This position is responsible for supporting the underwriting process for our online platforms for multiple lines of business which include but are not limited to: BOP, Commercial Auto, Workers Compensation, Cyber Digitech, and Umbrella.

• Serve as first level of contact for agent inquiries, contract questions, pricing questions, system training needs, and post bind service requests within designated authority.
• Research and gather appropriate information and respond to those inquiries within established Service Level Agreements (SLA's). Communicate directly with agents both verbally (phone) and/or in writing (email) as required.
  • When outside of designated authority or expertise, forward to respective business team with supporting research and documentation.
  • When within designated authority, evaluate, accept, reject, or modify risks within established underwriting guidelines, authority, and compliance regulations. Comply with corporate standards, procedures, business strategies and rating plans.
  • Assume ownership of agent inquiries through to resolution, including those inquiries that are handled in areas outside of Digital Concierge to ensure agent receives a response and is satisfied.
• Ability to sell and negotiate to achieve profitability for the Company.
• Assist with all transaction types including, but not limited to: new business, renewals, endorsements, referrals, BORs, rewrites, and cancellations as assigned.
• Utilize Small Commercial Inventory Management systems, MS Dynamics, and UW Services mailboxes, along with additional technologies, to manage daily workload to meet Service Level Agreements with underwriters and agents.
• Build and maintain a result-oriented relationship with the agents and underwriters to drive overall results including profitability, growth, and retention.
• Perform other duties as required to best serve customer, team, and management needs.

• Knowledge and understanding of Commercial Property and Casualty insurance principles and practices.
• Strong interpersonal skills—ability to establish trust and effective working relationships with others—both external and internal customers in a multi-cultural environment.
• Strong communication skills, including the ability to provide phone support to our agents. Must be able to listen effectively, confidently and diplomatically express decisions and outcomes, provide agent training when needed, and present effective written communication to varied audiences.
• Self‑motivated; must be able to work independently and within a team/group environment and make logical decisions.
• Demonstrate initiative as evidenced by ability to organize and prioritize work.
• Exceptional understanding of principles and processes for providing excellent customer service. This includes meeting established time and quality standards ensuring customer satisfaction.
• Proven analytical skills including the ability to identify and report problems or errors while working with significant amounts of detailed information.
• Outstanding attention to detail and organizational skills.
• Ability to use company's commercial rating and policy issuance systems and software programs (MS Word, Excel, Outlook, and Dynamics) needed to conduct daily business.
• Strong knowledge of Duck Creek, Marketplace, and Small Commercial Inventory Management systems a plus.

• High School Diploma
• College credits or insurance certifications, preferred

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and…