Commercial Casualty Claims Manager

WCF Insurance, an  A  rated carrier growing throughout the western states, has an immediate opening for a Commercial Casualty Claims Manager to join our team from the greater Phoenix area. This full-time, exempt position reports to the Director, Claims Commercial Liability. We are looking for someone who embodies WCF's core values: doing the right thing, being great at your job, and helping others succeed.

Expected salary for this position is $101,000 to $127,000 depending on experience and education.

• Maintain a quality assurance program for all casualty claims (General Liability and Auto Injury). Ensure quality claims outcomes through appropriate collaboration and analysis.
• Provide technical guidance on complex and high-exposure claims.
• Serve on special project teams and committees for systems development, settlement evaluation, and development of strategic plans when assigned.
• Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency.
• Review claims data and report to claims leadership business outcomes relevant to the department.
• Oversee litigation strategy and settlement negotiations for casualty claims.
• Drive continuous improvement throughout the department by identifying opportunities for enhancements in workflow, processes, procedures, and practices.
• Assist and observe on field inspections.
• Manage the development and daily operations of a team of adjusters and supervisors.
• Develop and refine claims processes to ensure regulatory compliance and operational efficiency in a fast-scaling environment.
• Collaborate with senior leadership to align casualty claims strategy with company growth objectives and evolving business needs.
• Track key performance indicators (KPIs), conduct file audits, and drive continuous improvement in claims outcomes.
• Promote excellent customer service and participate in public relations functions.
• Hire, train, and motivate claims professionals.

The ideal candidate for this position will have:

• Bachelor's degree in business or related field.
• At least seven years' experience in commercial claims, with at least two years in a leadership or supervisory role, or an acceptable combination of education and work experience.
• Advanced knowledge of General Liability and Auto coverage, liability and injury claims, including litigation management.
• Strong background and experience in process improvement and data analysis.
• Proven ability to lead teams, manage performance and drive results.
• Exceptional customer service, communication, presentation, and training skills.
• Familiarity with core systems, including data management.

WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community. All employees earn 4 weeks of vacation in their first year.

An internal candidate should have six months in their current position, acceptable job performance, and must notify their current supervisor that they have applied for the position.

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.