Complex Auto Adjuster

Responsibilities

Kforce has a client that is seeking a Complex Auto Adjuster in Phoenix, AZ.

Summary:

As a dedicated Senior Auto Claims Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

• Investigate coverage, liability, and physical damage, including total loss settlements
• Negotiate liability in comparative negligence cases (claimant or adverse carrier)
• Identify coverage concerns and initiate Special Investigation Unit (SIU) referrals when appropriate
• Collect and analyze information from police reports, witness statements, and recorded interviews
• Evaluate and negotiate settlements for first- and third-party physical damage claims
• Resolve claims through proactive problem-solving and decision-making
• Document all aspects of the claims process clearly and thoroughly
• Collaborate with internal and external partners to facilitate resolution
• Support members using various communication channels and digital tools
• Apply proficient knowledge of P&C insurance products, contracts, and procedures
• May serve as an informal resource for team members
• Participate in CAT response operations, including potential travel and on-call work

• High School diploma or GED
• 3+ years of experience handling low to moderately complex auto liability claims
• Strong understanding of auto liability coverage, contracts, and state laws
• Proven skills in negotiation, investigation, communication, and conflict resolution
• Ability to prioritize, analyze risk, and make sound decisions

• Bachelor's degree
• 1-2 years of recent multi-vehicle claims liability experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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