Injury Adjuster

Responsibilities

• Adjust non-attorney involved soft tissue bodily injury claims
• Identify, confirm, and make coverage decisions on soft tissue claims
• Investigate loss details, determine legal liability, evaluate, negotiate, and arrive at claim settlement within appropriate authority guidelines
• Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
• Provide advice and set expectations for next steps to members
• Collaborate and support team members to resolve issues and identify appropriate matters for escalation
• Partner and/or direct vendors and internal business partners to facilitate timely claims resolution
• Support workload surges and/or Catastrophe Operations as needed

• High School Diploma or General Equivalency Diploma
• 1 year of injury adjusting or auto liability adjusting experience, including highly complex vehicle physical damage such as multi‑vehicle, non‑owned vehicles, or total loss claims
• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations
• Acquisition and maintenance of an insurance adjuster license within 90 days and designated number of attempts

Demonstrates expertise in adjusting soft tissue bodily injury claims, including legal liability evaluation and negotiation. Proficient in collaborating with team members and vendors to ensure timely claims resolution while adhering to regulatory guidelines.