Senior Desk Adjuster, Home Liability

• Investigate the origin and cause of complex or highly complex homeowner property/casualty claims
• Determine liability, secure information, review coverages, arrange appraisals, and settle claims
• Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, and public personnel
• Identify complex issues and seek assistance as needed
• Handle third-party claims under multiple policy types and endorsements on a good-faith basis
• Conduct on-site inspections when needed and evaluate damages
• Negotiate claims with insureds, claimants, attorneys, and public adjusters
• Respond to customer inquiries, make appropriate decisions, and close files
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages
• Make independent decisions, self-supervise files, and recognize when assistance is needed
• Provide parties with claim process and status updates; answer questions or redirect inquiries
• Mentor less experienced adjusters and serve as a subject matter expert
• Complete other assignments, duties, or projects as required

• Demonstrated experience providing customer-driven solutions, support, or service
• Demonstrated experience handling third-party, multi-line claims
• Demonstrated experience handling simple to moderately complex claims
• Extensive knowledge and understanding of policies and endorsements
• Extensive knowledge of each phase of the claim-handling process
• Obtain state-specific property casualty claims licensing as required
• Ability to work primarily from home, proximate to an office location within approximately 35–50 miles
• Ability to travel up to 10%
• Work that primarily involves sitting/standing
• Successful applicable background checks
• Signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered unless specified in the posting

Demonstrates extensive knowledge of the claims-handling process and policies, with the ability to negotiate and settle complex homeowner property and casualty claims. Provides customer-driven solutions while mentoring less experienced adjusters and making independent decisions.

• Third-Party Claims Handling
• Multi-Line Claims Experience
• Claims Negotiation
• Policy Interpretation
• Customer Service

• Claims Investigation
• Liability Determination
• Damage Evaluation
• Claims Settlement
• On-Site Inspections
• Complex Issue Identification
• Independent Decision-Making
• Mentoring Adjusters
• Understanding of Policies
• Claims Process Knowledge

• Customer-Driven Solutions
• Effective Communication
• Problem-Solving
• Collaboration
• Self-Supervision

• State-Specific Property Casualty Claims License

• Homeowner Property Claims
• Casualty Claims
• Endorsements
• Good-Faith Basis
• Claim Process Updates
• Background Checks
• Non-Disclosure Agreement