Fleet Adjuster

Pal American is seeking a detail-oriented Fleet Adjuster to manage vehicle accident and damage claims for our company-owned and leased fleet. This role serves as the primary point of contact for claims from initial incident reporting through repair, recovery, and closure.

The ideal candidate has experience in automotive claims, fleet operations, insurance adjusting, collision repair, or a related field and excels at coordinating multiple stakeholders while maintaining accurate documentation and controlling costs.

• Manage vehicle accident and damage claims from intake through resolution.
• Coordinate with drivers, branch teams, insurance carriers, repair facilities, and vendors.
• Review incident reports, estimates, invoices, photos, and supporting documentation for accuracy and completeness.
• Track claim progress, vehicle downtime, repair timelines, and recovery opportunities.
• Coordinate repairs, inspections, rentals, towing, and return-to-service activities.
• Support subrogation and recovery efforts involving third parties and insurers.
• Maintain accurate claim records and fleet documentation.
• Analyze claims and accident trends to identify opportunities for loss prevention and process improvement.
• Prepare reports on claims activity, repair costs, vehicle downtime, and recovery performance.

• 3+ years of experience in auto claims, fleet operations, insurance adjusting, collision repair, risk management, or a related field.
• Experience working with insurance carriers, repair vendors, and vehicle damage claims.
• Experience supporting a commercial fleet environment is a plus.

• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple claims and deadlines simultaneously.
• Strong attention to detail and recordkeeping skills.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Familiarity with fleet management or claims systems is preferred.

Associate's or Bachelor's degree in Business, Risk Management, Insurance, Automotive Technology, Fleet Management, or a related field preferred. Equivalent combinations of education and experience will be considered.

• Valid driver's license and acceptable driving record.
• Ability to travel occasionally to branch locations, repair facilities, or incident sites.
• Ability to pass applicable background checks and screening requirements.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, Pal American is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. Pal American seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.