Business Analyst - Underwriting

Falvey’s culture is grounded in collaboration and connection. We intentionally bring perspectives together, knowing that strong teamwork leads to better outcomes and shared success.

Aswe’vegrown to more than 200 employees,we’veremained intentional about preserving close collaboration across teams and recognizing the individuals who make our work possible. Through meaningful employee recognition, career development planning, and opportunities to connect, we invest in strong relationships that support our people and help them thrive.

Falvey insurance Group is one of the largest Marine Insurance MGAs in the country and was founded on the pillars of Technology and Operational Excellence. The Business Analyst role is critical to the expanding strategy of the group as the position is expected to leverage problem-solving, communication, and process design to advance industry leading, in-house software systems that support underwriting operations.

The position involves acting as an advocate, point of contact, and internal consultant for one primary underwriting line of business. This role will also provide backup coverage for analysts assigned to other underwriting lines of business and assist with general support across all underwriting lines. The specific underwriting line of business assignment will depend on business need, interest, performance, and relationships built.

The Business Analyst role will be expected to establish a deep understanding of the processes and personnel of their assigned underwriting line of business and become “embedded” within the team. From a position of shared understanding, the Analyst can design solutions to day-to-day underwriting problems, identify areas for process improvements, and advocate for their underwriting partners throughout the organization (Software Development, Data Analytics, Marketing, etc.).

The role will have the following main responsibilities:

• Participating in the design of large-scale strategic projects that impact underwriting lines of business
• Maintaining an ongoing understanding of assigned underwriting partners' goals, priorities, concerns, and daily processes
• Conducting Process identification, documentation, and suggesting operational improvements
• Participating in and coordinating the User Acceptance Testing phase for system updates that impact assigned underwriting lines of business
• Running regular check-ins with assigned underwriting partners to communicate statuses and confirm priorities
• Supporting the efficiency of proprietary internal systems through:
• Intaking issue submissions (bugs, questions, feature requests,etc.) from assigned underwriting partners and clarifying the Problem, Impact, and Potential Solutions
• Following prioritization and process guidelines to determine a solution path
• Writing Change Requests for internal software development team
• Communicating updates and status on individual problems
• Secondary responsibilities include:
• Using Business Intelligence platforms to review underwriting KPI's and data integrity
• Evaluating project requests in terms of underwriting goals, business goals, and objectives
• Providing backup analyst coverage for other underwriting lines of business as needed
• Assisting with general support needs across all underwriting lines of business

Strong desire to establish relationships and understand the goals, concerns, and objectives of stakeholders throughout the business

Exceptional written and verbal communication skills with the ability to contextually switch between technical and plain language. Experience creating process flows, wireframes, decision trees, other methods of effective visual communication.

Excellent comprehension skills to…