Bilingual Property Appraiser

Remote

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

Our Bilingual Property Staff Appraiser plays a key role in supporting our Transportation claims organization by delivering accurate, timely, and defensible evaluations of real property damage. This position partners closely with Transportation adjusters to ensure every claim is supported with high‑quality estimating, clear documentation, and industry‑standard appraisal practices. This is an excellent opportunity for an experienced property claims appraiser who thrives in a fast‑paced environment and enjoys producing precise, professional estimates that drive fair and efficient claim outcomes.

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate claims professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you act on it.

• Conduct detailed evaluations of real property damage across a variety of loss types
• Prepare accurate, defensible estimates using Xactimate
• Support Transportation adjusters by validating scope, pricing, and repair methodology
• Review contractor estimates for accuracy and alignment with industry standards
• Document findings clearly and professionally to support claim decisions
• Maintain a strong working knowledge of building materials, construction methods, and repair processes
• Participate in calibration and quality sessions to ensure consistency across the appraisal team
• Collaborate with internal teams to move claims toward timely resolution

• 2+ years of experience as a property claims appraiser, including writing estimates and evaluating real property damage
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Bilingual (fluent in Spanish and English)
• Proficiency with Xactimate and/or Symbility
• Strong understanding of construction fundamentals, repair methods, and material costs
• Excellent written and verbal communication skills
• High attention to detail with the ability to produce accurate work under tight timelines
• Strong analytical and problem‑solving skills
• Ability to collaborate effectively with Transportation adjusters and cross‑functional teams

• Experience supporting property claims
• Familiarity with property…