Mechanical Claims Analyst

Mechanical Claims Specialist (Entry Level - Former Mechanics Encouraged to Apply)

Location:

Remote/Hybrid (Training Required Onsite)

Schedule:

Full-Time (Occasional Saturdays Required)

Position Overview

Are you an experienced automotive mechanic ready to transition from the shop to a professional office environment? We are seeking a Mechanical Claims Specialist to join a growing customer contact team.

In this role, you will leverage your hands-on mechanical experience and deep understanding of vehicle repair to assess, evaluate, and process automotive warranty claims. This is a great opportunity to step away from the physical demands of repair work while continuing to use your technical expertise in a fast-paced, customer-focused environment.

Key Responsibilities

+ Evaluate, investigate, and process mechanical claims using your knowledge of vehicle systems and repair processes

+ Communicate with dealerships, repair facilities, and customers via phone and email to resolve claim inquiries

+ Determine claim approvals or denials based on established warranty guidelines

+ Clearly explain claim decisions and next steps to customers and partners

+ Provide guidance to vehicle owners on how to proceed with repairs and claim submissions

+ Maintain accurate and detailed claim records using internal systems

+ Deliver excellent customer service by actively listening, problem-solving, and showing empathy

+ Collaborate with team members and leadership to ensure consistency and quality in claims handling

Call Types You'll Handle

+ Dealerships:
Calling to verify whether repairs are covered under warranty

+ Vehicle Owners (Claims Decisions):
Seeking explanations for approved or denied claims

+ Vehicle Owners (Process Inquiries):
Requesting guidance on how to proceed with vehicle issues and repair coverage

Required

Skills & Qualifications

+ Minimum of 3 years of automotive mechanic or related mechanical experience

+ Strong understanding of automotive systems and repair processes

+ Ability to clearly communicate technical concepts to both technical and non-technical audiences

+ Excellent verbal communication and customer service skills

+ Experience handling complex customer inquiries and resolving issues effectively

+ Strong attention to detail and ability to work efficiently in a fast-paced environment

+ Comfortable working in a call center setting with multiple systems and screens

+ Proficiency with Microsoft Office tools (Outlook, Teams, Email, etc.)

+ High school diploma or GED required

Preferred Qualifications

+ ASE Certification (a plus)

+

Experience with claims systems, labor guides (e.g., All Data), or diagnostic scan tools

+ Bilingual (Spanish/English) candidates strongly preferred

Additional Requirements

+ Ability to travel for a 2-week onboarding training (locations may include Deerfield Beach, FL or St. Louis, MO)

+ Willingness to work occasional Saturdays

+ Reliable high-speed internet and a quiet workspace for remote/hybrid work

Key Skills

+ Automotive repair expertise

+ Claims support and analysis

+ Customer support and communication

Why This Role?

+ Transition from physically demanding work to a stable office environment

+ Apply your hands-on automotive knowledge in a new way

+ Gain experience with claims processing and customer operations

+ Opportunities for career growth and long-term advancement

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Final date to receive applications

This position is anticipated to close on Jun 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status,…