IT Clinical Engagement Specialist III NE

Job#: 3037600

Job Description:

IT Clinical Engagement Specialist III NE

Location:

Phoenix, Arizona (Partial Remote - Onsite during testing events)

Role Overview

We are seeking a Test Facilitator to support quality assurance activities for a major revenue-focused initiative. This role is centered on coordinating and supporting large-scale, onsite testing events rather than extensive test scenario creation. The position involves organizing and facilitating test events across cross-functional teams, including Revenue, Clinical, Billing, and Coding, while ensuring test cases are managed effectively within the designated test management tool.

Key Responsibilities

* Facilitate and coordinate onsite testing events for large groups of subject matter experts.

* Support the execution of a high volume of test cases during designated test cycles.

* Utilize the AQM/APM test management tool to upload, manage, and execute test scenarios, and log defects.

* Triage issues in real-time during testing events, guiding users on issue classification (e.g., defect vs. script error).

* Manage and track defects post-event, partnering with analysts to drive resolution.

* Provide strategic guidance and leadership to ensure testing is organized and runs smoothly in high-pressure environments.

* Uphold quality control standards for all test materials and events.

* Develop and present test event kick-off and closure reports.

Required Qualifications

Experience:

* 4+ years of experience in Quality Assurance (QA) and testing environments.

* Experience facilitating large testing groups and coordinating cross-functional teams.

* Familiarity with the Software Development Life Cycle (SDLC).

Technical

Skills:

* End-user experience with Application Quality Management (AQM) or similar test management tools, including executing scenarios and logging defects.

Professional

Skills:

* Strong communication skills and leadership presence.

* Ability to manage high-pressure situations and de-escalate conflict.

* Developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly.

Preferred Qualifications

* Experience with Oracle Health revenue cycle solutions.

* Knowledge of healthcare or clinical workflows, such as patient registration, acute care, or ambulatory processes.

* Direct experience with clinical application testing.

* Experience creating test sets within AQM.

* A bachelor's degree in a healthcare-related field or a related business discipline.

* A license for a clinical position or certification in a clinical healthcare setting.

Work Environment

This position requires a hybrid work schedule. During testing events, onsite work is required (Mon-Fri between 8 to
5). Between testing events/while working remote, the workload is approximately 20 hours per week but could increase to 30-40 hours per week depending on experience. The successful candidate will work with a team of approximately five to six members onsite during test events.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.  for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

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Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can…