Pool Inside Service Support Rep, 1st Shift – Phoenix and Apopka

Pool Inside Service Support Rep, 1st Shift – Phoenix & Apopka

We have an opportunity for a Pool Inside Service Support Rep to join our Phoenix, AZ, or Apopka, FL, team. You will work with inbound calls, specializing in certain product lines to help customers and dealers troubleshoot their products using your technical and customer service skills.

Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.

Provide quality telephone and email support with a high degree of customer service, technical expertise, and timeliness.

Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions and demonstrate experience in problem resolution.

Work independently and with team to solve support issues and escalte to fourth level support and supervisor when necessary.

Resolve customer problems, disputes, and complaints efficiently, professionally, and in accordance with company policy.

• At least 5 years of prior experience working on pool and spa equipment, with deep understanding of equipment operation to troubleshoot and diagnose issues.
• Experience in technical product support (hands‑on, phone support, or other).
• Previous pool technical experience involving troubleshooting, diagnosing, and repairing mechanical, electrical, and hydraulic systems.
• Bilingual skills highly desired.
• Salesforce experience highly desired.
• Must live within 1 hour of Apopka, FL, or Phoenix, AZ.

The hourly pay for this role is $24.00–$26.00 per hour, DOE. Opportunity for a rate increase after proficiency and completion of training. Actual pay may vary based on achievements, skills, and experience.

1st Shift, Monday–Friday, Apopka, FL: 10:00 am – 7:00 pm.

1st Shift, Monday–Friday, Phoenix, AZ: 7:00 am – 4:00 pm.

• Paid holidays, paid vacation, paid sick time.
• Medical, dental, and vision insurance.
• 401(k) up to 5% 401K match starting day one.
• Health savings account.
• Life insurance.
• Paid time off.
• Parental leave, caregivers leave.
• Prescription drug insurance.
• Tuition reimbursement.

Pentair is an Equal Opportunity Employer. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.