Quality Assurance Spec
Job in
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-08-06
Listing for:
PNC
Full Time
position Listed on 2026-08-06
Job specializations:
-
Language/Bilingual
English Speaking -
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
Bilingual QA Tester (Spanish/English) – IVR Testing
Seeking a bilingual (Spanish/English) QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences.
Responsibilities:
- Execute manual IVR and call flow testing in English and Spanish
- Validate prompts, menus, routing logic, and error handling
- Ensure Spanish translations are accurate and customer-appropriate
- Document defects and support release validation
Qualifications:
- Fluent in Spanish and English (spoken and written)
- QA testing experience, preferably in IVR/contact center systems
- Strong attention to detail and clear communication skills
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
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