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Bilingual IVR QA Tester (Spanish/English
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-09
Listing for:
PNC
Full Time
position Listed on 2026-08-09
Job specializations:
-
Language/Bilingual
Spanish Customer Service, Bilingual, English Speaking
Job Description & How to Apply Below
PNC is seeking a bilingual QA Tester (Spanish/English) to support IVR and call flow testing for contact center applications. You will validate customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences.
Role requires fluency in Spanish and English, 2+ years of QA testing (IVR/contact centre systems preferred), and strong attention to detail and communication. This is an in-office position with opportunities to connect with recruiters and hiring
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