Commissioning Engineer - Power Generation

We are looking for a talented  
** Commissioning Engineer - Power Generation
** to join our team specializing in Power Generation in  
** the USA, preferably in the Western region of the US.*
* ** In this role, you will make an impact in the following ways:*
* + Provide expert diagnostic support for complex and difficult-to-diagnose warranty and non-warranty repair events, enabling accurate root cause identification and resolution.

+ Formulate and direct comprehensive repair plans for complex issues, ensuring safe, effective, and durable repair outcomes.

+ Clearly and concisely document diagnostic findings and repair actions in the appropriate systems to support traceability, learning, and compliance.

+ Manage and coordinate escalations of highly complex cases to the appropriate technical support levels to ensure timely and effective resolution.

+ Lead diagnostic support and escalation process improvement initiatives to enhance efficiency, quality, and consistency across the support network.

+ Maintain deep technical knowledge of current and new Cummins products to provide authoritative guidance and support evolving technologies.

+ Investigate product issues directly at customer or dealer locations and distribute clear, actionable technical communications across the assigned region.

+ Mentor and coach regional technicians to build capability, increase repair effectiveness, and strengthen Cummins service performance while promoting service programs that drive growth.

** To be successful in this role you will need the following:*
* + Collaborate effectively with cross-functional teams, dealers, and service partners to achieve shared service and customer objectives.

+ Communicate clearly across multiple channels, adapting technical information to meet the needs of customers, technicians, and internal stakeholders.

+ Maintain strong customer focus by building trusted relationships and delivering solutions that minimize downtime and protect customer operations.

+ Manage complex, high-volume, and sometimes conflicting information to accurately diagnose issues and determine the right resolution path.

+ Demonstrate nimble learning by continuously building product, system, and tool knowledge and applying lessons learned from prior cases.

+ Apply resourcefulness to efficiently leverage diagnostic tools, data systems, subject-matter experts, and service network resources.

+ Stay tech savvy by adopting new diagnostic technologies, digital tools, and systems that improve troubleshooting accuracy and speed.

+ Translate customer complaints into structured diagnostic plans using guided workflows, procedures, and specialized mechanical and electronic tools.

+ Effectively use electronic service tools to diagnose issues, interpret results, and determine appropriate next steps for resolution.

+ Validate repair effectiveness by confirming the original complaint is fully resolved before case closure.

+ Apply Service Capability, Capacity, and Coverage principles to align service delivery with customer expectations, business priorities, and available resources.

+ Analyze service capability metrics to identify and support improvements within the service network.

+ Create complete, accurate service documentation to support compliance, payment, traceability, and historical learning.

+ Manage technical escalations by capturing detailed troubleshooting steps, leveraging available resources, and ensuring seamless handoffs for timely resolution.

** Education, Licenses,

Certifications:

*
* + College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

+ This position may require licensing for compliance with export controls or sanctions regulations.

*
* Experience:

*
* + Intermediate level of relevant work experience required.

+ Prior experience in a technical role is preferred.

** Additional Information:*
* ** Location & Travel*
* This position requires residence within the Western United States and the ability to travel 75% or more to support business needs.

** Required Qualifications*
* + Minimum of 3 years of on‑site experience in the power generation industry

+

Experience with generator paralleling systems

+

E…