Real Estate Settlement Officer

Overview

The Real Estate Settlement Officer plays a crucial role in ensuring fair and efficient resolution processes, from the initial opening of investigation files through settlement negotiations, potential disciplinary actions, and the drafting of specific administrative orders. This position requires independent judgment, strong negotiation and mediation skills, meticulous attention to detail, excellent legal writing abilities, and the capacity to effectively interact with licensees, complainants, homeowner associations, the Office of Administrative Hearings, the Assistant Attorney General, and Recovery Fund claimants.

The Settlement Officer will also assist with homeowner association petitions and facilitate communication and resolution between homeowners and their associations.

• Open investigation files and manage resolution processes through settlement negotiations, potential disciplinary actions, and drafting of administrative orders.
• Interact with licensees, complainants, homeowner associations, the Office of Administrative Hearings, the Assistant Attorney General, and Recovery Fund claimants with professionalism and accuracy.
• Assist with homeowner association petitions and facilitate communication and resolution between homeowners and their associations.

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Life insurance and long-term disability insurance.
• Vacation with 10 paid holidays per year.
• Health and dental insurance.
• Retirement plan and Sick leave.
• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

• Principles and practices of real estate investigation and settlement.
• Administrative hearing procedures and rules of evidence.
• Principles and techniques of mediation and negotiation.
• Homeowner association statutes and regulations.
• Arizona real estate law, rules, and regulations.
• Recovery Fund statutes and regulations.
• Legal terminology and documentation.

• Communicating effectively, both orally and in writing, with a variety of individuals and groups, including licensees, complainants, homeowners, HOA representatives, attorneys, and administrative law judges.
• Interpreting and applying real estate laws, rules, and regulations.
• Drafting clear, concise, and legally sound administrative orders.
• Able to manage a high volume of cases with deadlines.
• Analyzing complex legal and factual information.
• Maintaining accurate and organized records.
• Mediating disputes between parties.
• Negotiating settlements effectively.

• Analyze problems, identify alternative solutions, and implement effective courses of action.
• Maintain confidentiality and handle sensitive information with discretion.
• Establish and maintain effective working relationships with others.
• Exercise sound judgment and make independent decisions.
• Work effectively under pressure and in stressful situations.
• Prioritize tasks and manage time efficiently.
• Work independently and as part of a team.
• Demonstrate strong legal writing skills.

• Required: High School Diploma or GED.
• Preferred: Associate Degree in Law or Secondary School Experience or Legal job experience.