Merchandising Operations Coordinator

About The Role

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we have created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting‑edge proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website.

As a Merchandise Operations Coordinator, you will oversee merchandise inquiries and inventory control within the Authentication department, and across cross‑functional departments. If you are a self‑motivated individual who thrives in a fast‑paced, production‑driven environment, this could be the perfect match!

• Support authentication inventory control management
• Utilize master inventory control tracker to locate items outside of SLA
• Track each item via detailed notes and investigation efforts
• Collaborate with internal departments to resolve exception and operational issues that impact inventory
• Follow SOP for tactical steps and complete each task associated in a timely manner
• Surface risks and opportunities to authentication leaders for strategic problem solving
• Communicate challenges and blockers to inventory task completion to authentication management in real time

• Oversee CS/CR and merchandising inquiries
• Prioritize and answer inquiries in a timely fashion meeting all SLAs
• Assign authentication inquiries to the proper point of contact
• Manage and organize authentication Zendesk inbox
• Track post‑corrections found from inquiries
• Ensure both queues meet expected SLA
• Track and update internal exceptions
• Support inventory management for inbound operation
• Assist department in maintaining FIFO/SLA
• Collaborate with internal departments to resolve exception and operational issues that affect operations
• Surface risks and opportunities to operation processes
• Support strategic initiative projects

• Proven ability to excel in a high‑volume, repetitive, quota‑driven environment
• Self‑motivation and a drive to achieve results
• Exceptional attention to detail and organizational skills
• Adaptability and openness to change
• Ability to lift and move up to 25 pounds
• Ability to stand for up to 8 hours at a time
• Ability to read and write in English

• 1+ year of experience working in a warehouse production environment
• Proficiency with Mac OS and Google Suite

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State of the art, climate‑controlled warehouse facility

The expected hourly rate for this role is $21.00 per hour. Salary is determined by location, experience, market demands, and internal parity. Other components of the TRR total rewards package may include bonus program, incentive pay, and additional benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. It is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. Qualified applicants will be considered for a position regardless of arrest or conviction records.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The employee is regularly required to sit, use hands, touch, feel, and talk; occasionally required to stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl; and may occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The Real Real is committed to providing an equal employment opportunity irrespective of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.