Inside Sales II

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow‑up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well‑defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2‑5 years of experience in area of responsibility.

• Experience in inside sales, customer service, or order processing in a fast‑paced, customer‑facing environment.
• Proficiency using order management or ERP systems (e.g., Oracle or similar tools).
• Ability to coordinate procurement activities, including sourcing non‑stock items and managing delivery timelines.
• Strong attention to detail and accuracy in order entry, pricing, and transaction processing.
• Ability to manage multiple priorities, including customer communication, order follow‑up, and logistics coordination.
• Demonstrated ability to support and guide team members, including training or mentoring less experienced associates.
• Strong communication skills with the ability to build customer relationships and collaborate effectively across teams.

We can’t wait to meet you.