Transportation Dispatcher - 1st Shift

Job Title

Dispatches Truck Drivers (CDL and Non-CDL), for conveyance of materials in a safe manner for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, ensuring emails and phone calls are handled in a timely manner.

• Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Coordinates and effectively communicates with various GCNA divisions.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Immediately takes action and/or reports any unsafe or potential hazards.
• Orders supplies and equipment, issuing them to Team Members.
• Maintains the day-to-day operations of the transportation department including meeting Team Member and customer needs.
• Reads and responds to emails from stores, providing excellent customer service.
• Dispatches Drivers in a safe and efficient manner.
• Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Communicates power equipment defects to the fleet Services Team.
• Provides feedback to the Transportation Leaders on day-to-day operations in an effort to maintain and improve business and resolve problems.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

• Trust – Making relationships as important as results;
  Doing the right thing even when no one is looking;
  Doing what we say we will do;
  Having the courage to resolve differences;
  Respecting the uniqueness of every individual.
• Collaboration – Engaging in unfiltered conflict around ideas;
  Apologizing when appropriate;
  Taking care of each other and the business;
  Achieving greatness as One Goodwill;
  Partnering with our communities to serve our customers.
• Engagement – Valuing attitude and aptitude;
  Being an ambassador of Goodwill;
  Going above and beyond;
  Having fun and celebrating successes;
  Making life better for those around us.
• Ownership – Leading by example;
  Driving operational excellence;
  Holding one another accountable;
  Making Goodwill better every day;
  Taking responsibility to initiate solutions.
• Innovation – Encouraging continuous learning;
  Willing to take risks;
  Transforming from common to exceptional;
  Promoting breakthrough thinking;
  Embracing change.

• High School diploma, GED or equivalent work experience required
• One year of customer service experience or dispatch experience required
• Excellent written and oral communication skills
• Outstanding organizational and time management skills
• Proficient in MS Office Suite
• Ability to speak and read English proficiently
• Ability to pass a background check and drug screen, where applicable for position

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off;
  Sick and Vacation
• Paid Holidays

Become a valued member of an organization where good work meets community impact. Our mission is:
Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex, national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.