AAA - Flatbed Tow Operator

Why Work For Us?

Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position. 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period. Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays. Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment – AAA will value your contribution to providing exceptional service to our members. Free AAA Classic Membership, AAA Product Discounts, Tuition Reimbursement Program.

Location:

Phoenix, AZ

Schedule/Start times:
Swings (Start time between 11am-4pm) (Includes Weekends). Starting Pay: $22.00/hr + Lucrative Shift Differentials & Monthly Bonuses.

• Base Pay:
  Starting at $22.00/hour.
• Shift Differentials:
  Earn an extra $0.75 to $1.50 per hour depending on your hours and days worked.
• Productivity
  
  Incentives:
  
  Earn up to an additional $1,900 extra per month.
• 401(k) Retirement:
  Automatic 3% enrollment (increasing 1% annually) with a company match of up to 6%.
• Commuter Benefits:
  Save on taxes by setting aside up to $680/month for transit or parking.

• Health & Wellness Benefits – Medical: choose from flex Red, White, or Blue tiers. HSA company contribution: $1,000 (Individual) or $2,000 (Family) annually.
• Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family.
• Dental & Vision:
  Full coverage for preventive checkups and cleanings.
• Life Insurance:
  Company-paid Basic Life and AD&D insurance (1× your annual salary).
• Paid Time Off:
  Accrue up to 136 hours (17 days) of Paid Time Off in first year. 11 paid holidays per year.
• Tuition Reimbursement:
  Up to $5,250 per year after 6 months.
• Free AAA Membership and exclusive discounts on home/auto insurance.

• Operating tow trucks safely and efficiently.
• Performing simple vehicle diagnostics to figure out the issue.
• Providing essential roadside assistance, including tire changes, fuel delivery, and vehicle lock‑outs.
• Building trust, problem‑solving, and being a calming presence for our members on the scene.
• Clear and proficient verbal and written communication even under pressure.
• Common knowledge of vehicle components and the common reasons for vehicle failure.
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately.
• Ability to drive a manual/automatic shift vehicle.

• No prior towing experience required! We provide top‑tier, paid training for the role.
• A customer‑first mindset and a passion for helping people.
• Willingness and flexibility to work the Swing shift, which includes weekends.
• A valid driver’s license and a clean driving record (where applicable).

Must possess a valid driver’s license with a safe driving record.

• Works outdoors at vehicle sites when servicing vehicles.
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls.
• Works in all weather and all traffic conditions.
• Vehicle recovery sites may be wet, messy and hazardous.
• Service Providers are required to provide a photograph for identification purposes.