Strategic Logistics Account Manager

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.

• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.

• Researches and determines growth opportunities within the branch’s house accounts.

• Investigates, actions and establishes new customer leads and opportunities.

• Examines customer requests to provide best service options and pricing available.

• Proactively handles customer shipment requests.

• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.

• Provides direction and sets pricing guidelines for Carrier Sales team.

• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.

• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.

• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.

• Prepares spend reports as needed and holds regular check ins via Q  or M  with the customer.

• Perform other duties, responsibilities, and project work as assigned by manager.

Requirements

• High School Diploma or equivalent (GED) required
• College degree in Business Administration, Logistics or Supply Chain Management preferred
• 3 years’ experience in logistics, transportation brokerage, or related field required, 5+ years preferred
• Experience with transportation management systems
• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Strong analytical skills in Excel
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent interpersonal communication and problem-solving skills, verbal, written and in person
• Strong prioritization skills and works with a sense of urgency

🔍 ATS Optimization Keywords
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Hard Skills

• logistics
• transportation brokerage
• data input
• shipment tracking
• pricing guidelines
• analytical skills
• Microsoft Excel
• Microsoft Word
• Microsoft Teams
• Microsoft Power Point

Soft Skills

• interpersonal communication
• problem-solving
• teamwork
• independent results
• prioritization
• sense of urgency
• communication
• negotiation
• customer service
• deadline management

Certifications & Qualifications

• High School Diploma
• GED
• College degree in Business Administration
• Logistics
• Supply Chain Management