Customer Service Representative
Job in
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-07-22
Listing for:
Koch
Full Time
position Listed on 2026-07-22
Job specializations:
-
Supply Chain/Logistics
Logistics Coordination, Procurement / Purchasing, Inventory Control & Analysis
Job Description & How to Apply Below
Serve as the primary point of contact for customers, ensuring accurate, timely communication of purchase orders, forecasts, shipping requirements, and organizational capabilities;
Manage customer interactions from order receipt through delivery, including processing contracts, change requests, RFQs, cancellations, and pricing updates with precision and compliance;
Coordinate cross-functionally with Planning, Manufacturing, Quality, Regulatory, Engineering, Supply Chain, Sales, and S&OP to ensure on-time, compliant delivery and aligned forecasts;
Monitor order status, backlog, capacity constraints, and material availability; proactively communicate risks and recommend solutions to protect supply continuity;
Negotiate and resolve issues related to quantity, pricing, delivery schedules, and service expectations while balancing customer value and company sustainability
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