Account Representative | Semiconductor Industry

Phoenix, AZ

Founded in 1988, Marketech International Corp. (MIC) is a global technology and engineering company supporting semiconductor, high-tech manufacturing, cleanroom, and mission‑critical facility projects. MIC provides turnkey facility integration solutions, including cleanroom and MEP construction, DI water, gas and chemical supply systems, wastewater treatment, facility monitoring and control systems, installation, and maintenance services. Through Marketech International Corporation USA, we support major semiconductor and industrial projects across the United States.

Marketech International Corporation USA is seeking a customer‑focused and detail‑oriented Account Representative to serve as the primary point of contact for assigned customer accounts while supporting vendor coordination, material procurement, order tracking, and project execution activities within the semiconductor and high‑tech construction industry.

This role is responsible for maintaining strong customer relationships, coordinating material and order activities, communicating with vendors, preparing quotations and documentation, and working closely with internal teams to ensure customer needs and project requirements are met. The Account Representative will support the full order lifecycle, from customer communication and quotation support through procurement coordination, delivery follow‑up, and issue resolution.

The ideal candidate has experience in account management, customer service, sales support, procurement, supply chain, or a related field. This position requires strong communication skills, organization, follow‑through, and the ability to manage multiple priorities in a fast‑paced project and customer‑support environment.

• Serve as the primary point of contact for assigned customer accounts and provide timely support throughout the order lifecycle.
• Build and maintain strong relationships with existing customers to support customer satisfaction, retention, and long‑term business partnerships.
• Understand customer needs, project requirements, material requests, order timelines, and service expectations.
• Monitor account activity and proactively follow up with customers regarding quotations, order status, delivery updates, and project‑related needs.
• Identify opportunities to expand business within existing customer accounts and support business growth initiatives.
• Respond to customer inquiries, concerns, and requests in a professional, timely, and solution‑oriented manner.
• Maintain accurate customer information, communication records, order details, and account‑related documentation within company systems.
• Communicate with vendors to obtain quotations, pricing, availability, lead times, product details, and delivery schedules.
• Coordinate with vendors to support material procurement, order fulfillment, and project execution requirements.
• Compare vendor information, pricing, delivery timelines, and availability to support accurate customer quotations and internal decision‑making.
• Follow up with vendors regarding pending quotes, order confirmations, shipment status, delivery changes, and material‑related issues.
• Support vendor relationship management by maintaining professional communication and accurate records.
• Escalate vendor delays, pricing discrepancies, unavailable materials, or delivery concerns to the appropriate internal teams.

• Coordinate customer orders, material procurement, delivery activities, and related documentation to support project schedules and customer commitments.
• Monitor order status and proactively communicate updates to customers, vendors, and internal stakeholders.
• Work closely with Procurement, Project Management, Warehouse, Operations, Finance, and other internal teams to resolve customer, vendor, and material‑related issues.
• Support internal coordination to ensure materials, documentation, and order information are aligned with project timelines.
• Assist with issue resolution involving order changes, delivery delays, material shortages, incorrect shipments, pricing questions, and customer requests.
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