Bilingual Customer Account Coordinator (Mandarin​/English

Phoenix, AZ

Founded in 1988, Marketech International Corp. (MIC) is a global technology and engineering company supporting semiconductor, high-tech manufacturing, cleanroom, and mission-critical facility projects. MIC provides turnkey facility integration solutions, including cleanroom and MEP construction, DI water, gas and chemical supply systems, wastewater treatment, facility monitoring and control systems, installation, and maintenance services.

Through Marketech International Corporation USA, we support major semiconductor and industrial projects across the United States.

Marketech International Corporation USA is seeking an organized and customer-focused Bilingual Customer Account Coordinator who is professionally fluent in Mandarin Chinese and English.

This position will serve as a day-to-day point of contact for assigned customer accounts while coordinating customer requests, vendor communication, quotations, material procurement, order tracking, deliveries, and project-support activities. The Customer Account Coordinator will work closely with customers, vendors, Procurement, Project Management, Operations, Warehouse, Finance, and international teams to ensure account and order information is accurate, communicated clearly, and aligned with project requirements.

The ideal candidate has experience in customer service, account support, sales coordination, procurement, supply chain, or project coordination. Success in this role requires strong bilingual communication skills, attention to detail, organization, and consistent follow-through in a fast-paced semiconductor and high-tech construction environment.

• Serve as a day-to-day point of contact for assigned customer accounts.
• Develop and maintain positive, professional relationships with customers and project stakeholders.
• Understand customer requirements, material requests, project schedules, and service expectations.
• Respond to customer inquiries and provide timely updates regarding quotations, orders, materials, deliveries, and project-related needs.
• Proactively follow up on open requests, pending quotations, order changes, delivery updates, and unresolved concerns.
• Coordinate customer requests with the appropriate internal departments.
• Support customer satisfaction, account retention, and long-term business relationships.
• Identify potential account needs and communicate business opportunities to management.
• Maintain accurate customer information, communication records, account activity, and supporting documentation.

• Communicate professionally in Mandarin Chinese and English with customers, vendors, international teams, and internal stakeholders.
• Facilitate communication between Mandarin- and English-speaking business partners.
• Clearly communicate customer requirements, vendor information, order details, and project updates in both languages.
• Support bilingual meetings, correspondence, documentation, and follow-up activities.
• Assist with explaining business, purchasing, project, and technical information across bilingual teams.
• Confirm that important customer and vendor information is accurately understood and documented.
• Maintain professionalism and confidentiality when handling customer, vendor, and company information.

• Communicate with vendors to obtain quotations, pricing, product information, availability, lead times, and delivery schedules.
• Coordinate with vendors and Procurement to support material purchasing, order fulfillment, and project requirements.
• Compare vendor pricing, availability, and delivery information to support customer quotations and internal decision-making.
• Follow up with vendors regarding pending quotations, order confirmations, shipment status, and delivery changes.
• Maintain organized records of vendor quotations, pricing information, order details, and correspondence.
• Escalate vendor delays, pricing discrepancies, unavailable materials, or delivery concerns to the appropriate internal teams.
• Assist with resolving vendor and material-related issues that could affect customer commitments or project schedules.

• Prepare accurate customer quotations, order documentation, reports, and related account records.
• Coordinate customer orders from the initial request through procurement, shipment, delivery, and issue resolution.
• Review order details for accuracy, including quantities,…