Supply Chain Analyst

Job Description

We are seeking a motivated Supply Chain Analyst to support our growing Customer Spare and Part Escalation business within KLA Services (SSO). This role will focus on operational reporting and analytics, process improvement/design, and cross‑collaboration to drive greater overall customer experience. The ideal candidate is detail‑oriented, data‑driven, and comfortable working with people and systems in a growing business environment.

• Analyze escalation demand trends, operational performance, and service fulfillment data to identify process gaps, inefficiencies, compliance risks, and improvement opportunities.
• Analyze operational data and performance to identify gaps, inefficiencies, and compliance.
• Develop, maintain, and report key performance indicators (KPIs) related to backlog health, order fulfillment, service levels, lead times, and escalation rates across multiple demand types and priorities.
• Partner with cross‑functional stakeholders including Operations, Planning, Logistics, IT, and Customer Support teams to resolve supply chain issues, improve workflows, and drive project completion.
• Lead continuous improvement initiatives focused on process standardization, automation, and KPI visibility to improve service performance and operational efficiency.
• Perform root cause analysis on order delays, backlog growth, inventory shortages, and system‑related issues, providing actionable corrective and preventive recommendations.
• Monitor escalation demand patterns to identify recurring drivers, emerging risks, and opportunities to reduce expedited orders and improve planning accuracy.
• Ensure data integrity and reporting accuracy across multiple business intelligence and operational reporting platforms.
• Support business transformation initiatives by gathering, documenting, and validating SAP S/4
  
  HANA business requirements, process flows, and reporting needs.

• Bachelor's degree in Supply Chain, Business, Operations, Analytics, or related fields.
• Strong analytical and problem‑solving skills.
• Experience working with data, metrics, and reporting tools.
• Proficiency in Microsoft Excel, Word, PowerPoint, Vizio, Power BI, AI or similar analytic tools is a plus.
• Strong communication and collaboration skills with the ability to work across multiple teams.
• Detail‑oriented with a continuous improvement mindset.
• Experience in supply chain, order management, or logistics.
• Familiarity with ERP systems such as SAP or similar platforms.
• Lean, Six Sigma, or process improvement methods.

• Master's Level Degree and 0 years of related work experience.
• Bachelor's Level Degree and 2 years of related work experience.

Base Pay Range: $63,000.00 - $ Annually Primary

Location:

USA-MI-Ann Arbor

KLA's total rewards package for employees may include participation in performance incentive programs, eligibility for additional benefits including medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development and career growth opportunities, financial planning benefits, wellness benefits, paid time off, paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at  or at  to request accommodation.