Order Management Specialist

Order Management Specialist

Aerospace & Defense Manufacturing

Location: 3617 E La Salle St, Phoenix, AZ 85040

Full time, On-site required position

REQUIRED: Due to thenature of this position and applicable export control regulations, candidates must qualify as a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual) as defined by 22 C.F.R. § 120.15.

Position Summary:

The Order Management Specialist manages the day‑to‑day administrative flow of customer orders from receipt through shipment. This roleis responsible for timely and accurate order entry, order acknowledgment, POand delivery‑date tracking, order‑status research, shipment coordination, and maintaining complete and accurate order information. The specialist works closely with Program Management, Planning, Operations, and Shipping to resolve routine order issues and ensures customer commitments aremet. Escalates disputes, significant delivery issues, or risk to customer commitments to the Program Manager.

Key Responsibilities:

• Enter, acknowledge, and maintain customer orders with a high degree of accuracy.
• Monitor purchase orders and track delivery datesto ensure timely fulfillment.
• Research and resolve routine order‑status questions and issues.
• Coordinate with Planning, Operations, and Shipping to support on time delivery.
• Maintain up‑to‑date and accurate order information across all systems.
• Communicate order updates to internal teams as required.
• Escalate customer disputes, significant delivery problems, or risks to commitments to the Program Manager.
• Support continuous improvement of order‑management processes.

Qualifications:

• 2–4 years of experience in order management,customer service, supply chain administration, or a related operational support role.
• Strong attention to detail with a proven track record of accurate data entry and record maintenance.
• Solid understanding of order‑processing workflows from order receipt through shipment.
• Experience working with ERP or order‑management systems; familiarity with platforms such as Syteline, SAP, Oracle, Net Suite, orsimilar is a plus.
• Ability to interpret purchase orders, delivery schedules, and basic contractual requirements.
• Strong organizational skills, with the abilityto manage multiple orders, deadlines, and priorities simultaneously.
• Effective verbal and written communication skills for collaborating with internal cross‑functional teams and providing clear order updates.
• Problem‑solving mindset with the abilityto research issues, identify root causes, and follow through on resolutions.
• Comfortable working in a fast‑paced environment with changing priorities.
• Proficiency with standard office software(Excel, Outlook, Word); ability to maintain tracking logs and performance summaries.
• Customer‑service orientation and acommitment to supporting on‑time and accurate order fulfillment.
• Ability to escalate appropriately and recognize when an issue requires Program Manager intervention.

Key

Competencies:

• Customer Focus:
  Ability to understand customer expectations and support timely, accurate fulfillment of orders.
• Attention to Detail:
  Ensures precision in order entry, tracking, and documentation with minimal errors.
• Communication:
  Clear, professional verbal and written communication; able to relay order information across multiple internal teams.
• Collaboration:
  
  Works effectively with Program Management, Planning, Operations, and Shipping to troubleshoot and resolve issues.
• Problem‑Solving:
  Quickly identify discrepancies, researches root causes, and proposes practical solutions.
• Time Management:
  Manages multiple concurrent tasks, deadlines, and priorities in a dynamic environment.
• Adaptability:
  Adjusts to changing customer requirements, evolving schedules, and unexpected order issues.
• Systems Proficiency:
  Comfortable…