Senior Maintenance Supervisor

Job Description

Job Title:

Senior Maintenance Supervisor

Phoenix Metro

The senior maintenance supervisor is primarily responsible for the day‑to‑day maintenance operations and physical upkeep of the assigned property or properties, and for ensuring that the property or properties are compliant with the Avenue5 policies and standards, in addition to all local, state, and federal regulations. This position is responsible for ensuring compliance with the company’s risk management program. This role also has financial responsibilities for contributing towards and adhering to the property budget.

• Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make‑ready standards are met
• Review and track the progress of service requests and identify chronic maintenance issues
• Respond to maintenance‑related issues promptly as outlined in Avenue5 policy and practices document while maintaining a professional demeanor
• Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as dictated by state guidelines
• May perform general carpentry duties such as wallboard repair, counter top/cabinet replacement, finish carpentry, window/glass repair, and ceramic tile repair
• May perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf cart, elevator, and more
• Responsible for work order systems accuracy by verifying all orders are completed promptly to company standards and the resident’s satisfaction
• Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement
• Oversee and assist with the management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods
• Promptly communicate with the maintenance team and property manager concerning all maintenance issues at the property
• Observe and promote safety and risk management per local, federal, state, and company rules and regulations
• Help monitor response times for emergency on‑call/ after‑hours maintenance assignments, and address issues as needed. May participate in on‑call rotation, as necessary
• Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and always interact courteously and professionally with current and potential residents
• Foster a positive, active, and collaborative relationship with residents, other properties, and associated agencies
• Conduct pre‑move‑in and post‑move‑out apartment inspections and ensure timely completion of quality unit turns
• Act as a mentor to the maintenance team
• Always maintain a professional demeanor and appearance, promoting the same to the entire team
• Responsible for the administration of the company risk management program
• Complete special projects as assigned by management
• Promptly communicate with the property manager concerning maintenance issues at the property
• Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy
• Work with the property manager to ensure the team and the property are compliant with company, ownership, state, and federal policies and standards
• Walk property weekly with property leadership to collaborate on property challenges and operations
• Responsible for ensuring maintenance costs remain within the allotted property budget and providing input on expenses for future budgets
• Perform other duties as assigned

• High school diploma or equivalent is required
• At least five years of experience in the property management industry or directly related field
• Possess general maintenance and carpentry skills

• Ability to read, write, and understand English
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
• Excellent customer service and interpersonal skills with the ability to relate to others
• Strong…