Maintenance Coordinator

Join our team and help coordinate property maintenance, repairs, and service requests to keep our residents and properties well cared for.

We are seeking a highly organized and proactive Maintenance Coordinator to manage maintenance requests and coordinate repairs for residential rental properties. The Maintenance Coordinator will serve as the primary point of contact between tenants, property managers, owners, and vendors. This position requires excellent communication, strong follow-through, attention to detail, and the ability to prioritize urgent maintenance issues. The ideal candidate can manage multiple work orders simultaneously and ensure that maintenance requests are handled efficiently from the initial report through completion.

• Receive and review maintenance requests from tenants.
• Determine the urgency and priority of each request.
• Identify emergency maintenance issues and elevate them immediately.
• Create, assign, and monitor work orders.
• Communicate with tenants regarding maintenance scheduling and access.
• Follow up on open work orders until completion.
• Verify that repairs have been completed satisfactorily.
• Keep accurate records of all maintenance activity.

• Contact and coordinate with approved vendors and contractors.
• Schedule maintenance appointments and coordinate property access.
• Obtain estimates and quotes when required.
• Provide vendors with detailed information about the requested repair.
• Follow up with vendors regarding delayed or incomplete work.
• Confirm completion of repairs before closing work orders.
• Maintain professional relationships with vendors.
• Review vendor invoices and ensure they correspond with completed work.

• Respond promptly and professionally to tenant maintenance concerns.
• Provide tenants with updates regarding work orders and scheduled appointments.
• Explain maintenance procedures and expectations clearly.
• Coordinate entry instructions with tenants and vendors.
• Handle frustrated or upset tenants professionally.
• Follow up after repairs to confirm the issue has been resolved.

• Provide Property Managers with updates on outstanding maintenance issues.
• Escalate major repairs, repeated issues, or owner approval requests.
• Assist with obtaining owner approval for repairs when required.
• Identify recurring maintenance problems and bring them to management's attention.
• Assist with property inspections and maintenance-related follow-ups.

• Identify and appropriately elevate emergency maintenance situations.
• Follow company emergency maintenance procedures.
• Coordinate emergency vendors when necessary.
• Maintain communication with tenants, vendors, and Property Managers during urgent situations.
• Ensure emergency work orders are properly documented.

• Maintain accurate maintenance records and documentation.
• Update work order statuses regularly.
• Track outstanding repairs and follow-ups.
• Upload photos, estimates, invoices, and other relevant documentation.
• Maintain organized vendor and property information.
• Follow company SOPs and maintenance procedures.
• Complete required daily and weekly reports.

• 1–2 years of maintenance coordination, property management, customer service, or related experience preferred.
• Residential property management experience is a plus.
• Strong written and verbal English communication skills.
• Excellent organizational and time-management skills.
• Strong attention to detail.
• Ability to prioritize urgent and non-urgent maintenance requests.
• Excellent follow-up and problem-solving skills.
• Ability to communicate professionally with tenants and vendors.
• Ability to handle multiple work orders…