Service Manager

Join Sunstone Property Management as a Service Manager and play a pivotal role in maintaining the exceptional quality of our communities. In this full-time position, you’ll be responsible for overseeing community maintenance, service, and repairs, ensuring a safe and comfortable environment for all residents. Reporting to the Community Director, you’ll support one or multiple locations, leading a team of service professionals and ensuring efficient and effective maintenance operations.

Reports To:

Community Manager

FLSA:
Exempt

• Lead and manage the service team, providing guidance, training, and support to ensure high performance and professional development.
• Oversee administrative and maintenance duties, ensuring tasks are completed efficiently and to high standards.
• Foster a positive and collaborative team environment, promoting teamwork and effective communication between the team and Community Director.

• Responsible for the overall physical condition of the community, including maintenance.
• Respond to resident service requests, performing maintenance or making repairs personally or through site staff, and requesting vendor services when necessary.
• Perform pre-move out and rent-ready inspections, documenting unit condition and appropriate security deposit retention charges for damage beyond ordinary wear and tear.
• Oversee and perform unit turnover work, including minor repairs and vendor service coordination.
• Maintain mechanical equipment and perform preventive maintenance as required.
• Ensure cleanliness of common areas, amenity spaces, clubhouse, lobbies, corridors, elevators, and stairwells.
• Maintain pool and spa water chemistry and filtration systems in accordance with industry standards and health department requirements.
• Manage irrigation and landscape areas, ensuring efficient water management, plant health, and clean appearance of landscape areas, including hardscape and curbing.
• Perform routine inspections of the community and ensure proper operation of building systems.
• Oversee energy demand and consumption for meters.
• Monitor water and electricity usage in common areas to maximize efficiency.
• Obtain vendor bids as requested for repairs and improvements.
• Monitor appliance and equipment warranties to ensure service life.
• Ensure proper use of Personal Protective Equipment and follow all safe work practices.

• Maintain accurate records of all maintenance and repair work.
• Complete service requests and follow-up to ensure resident satisfaction.
• Lead in organizing and maintaining inventory of tools, equipment, and supplies.
• Participate in on-call rotation for emergency maintenance requests.

• Perform any additional duties assigned by the Community Director or other leadership as needed.
• Conduct all business in accordance with Skyline’s policies and procedures, Fair Housing, Americans with Disabilities

Act, Fair Credit Reporting Act, and all other Federal and State laws.

• 2+ years’ experience in multifamily maintenance or a similar background required.

• Strong leadership skills with the ability to manage and motivate a team.
• Knowledge of how to maintain, repair, diagnose, and correctly install or replace equipment and machinery.
• Firm technical knowledge of blueprints, diagrams, mechanical engineering schematics, and electrical diagrams.
• Excellent communication skills to explain technical problems to laypeople.
• Strong knowledge of the industry and the general requirements of different equipment types.
• Precise written communication abilities for filing repair, installation, and maintenance reports.
• Physical stamina to handle complex tools and heavy equipment and move through confined spaces.
• Ability to work with minimal…