Watch Specialist
Listed on 2026-10-17
-
Maintenance/Cleaning
Maintenance Technician / Mechanic
The Role
Our Phoenix Authentication Center is where the magic happens! The Art & Science of Real comes to life within our facility, combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our center, the team processes, authenticates, and repairs luxury items for listing on our website. As a Watch Specialist, you will be responsible for assessing, repairing, and authenticating luxury timepieces, ensuring they meet our high standards of functionality, accuracy, and authenticity.
If you have a passion for horology and thrive in a fast-paced, production-driven environment, this could be the perfect match!
The Role
Our Phoenix Authentication Center is where the magic happens! The Art & Science of Real comes to life within our facility, combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our center, the team processes, authenticates, and repairs luxury items for listing on our website. As a Watch Specialist, you will be responsible for assessing, repairing, and authenticating luxury timepieces, ensuring they meet our high standards of functionality, accuracy, and authenticity.
If you have a passion for horology and thrive in a fast-paced, production-driven environment, this could be the perfect match!
- Accountable for assessing the condition, authenticity, and functionality of timepieces personally worked on within our locations.
- Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them The Real Real standards of accuracy and functionality
- Accountable for coordinating the necessary communication between all watchmakers, clients, customers and operations personnel, to receive approval on needed repairs and process accordingly
- Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal
- Work closely with Expert Service leaders to assist in any requested educational or training initiatives
- Partner with Expert Service leaders to scale and diversify the growth of the company's watch repair and service initiatives
The Role
- Ability to execute on communication systems
- Adept at working with technology solutions to increase productivity and efficiency
- Polished in verbal and written communication
- Ability to handle multiple complex, time sensitive situations
- Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required.
- Degree or certification from relevant watchmaking educational institution
- 3-5 years experience repairing timepieces
- Brand certification from major watch brand a plus
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- Find out more about our Benefits here.
The expected hourly rate for this role is $24.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The Real Real is the world's largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).