RTLS Service Technician, Northside Healthcare

An Amazing Career Opportunity for a RTLS SERVICE TECHNICIAN!!

Location:

Atlanta, GA Job  For Northside Hospital sites (Atlanta/Cherokee/Duluth/Forsyth/Gwinnett) Monday-Friday The Real-Time Location Systems (RTLS) Service Technician- HID Technologies is responsible for installing, commissioning, servicing multiple RTLS healthcare technologies, processing customer orders including order entry, checking production, order acknowledgment, & training customers on use of solutions. This position, along with other team members will float between the customers’ five sites to ensure the healthcare facilities have reliable, well-maintained equipment by keeping the RTLS infrastructure, including asset management, and hand hygiene solutions healthy.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here:  and

• Installing, servicing, troubleshooting, repairing, maintaining, and inspecting RTLS, Asset, Hand Hygiene, and Environmental solutions for HID healthcare customers.
• Troubleshooting existing installations and utilizing as-built drawings and documentation to correct deficiencies and repair systems without supervision.
• Providing onsite validation and testing of RTLS systems.
• Maintaining inventory to support service needs.
• Monitoring reports and schedules.
• Performing maintenance and repairs to ensure operational readiness.
• Traveling locally between customer sites and ensuring arrival at customer locations within a maximum two-hour turnaround time.
• Responding to support tickets in accordance with SLA requirements, including a maximum 30-minute response time, and reassigning tickets when outside of scope.
• Collaborating with the onsite Customer Success Manager to ensure service excellence and a high level of customer responsiveness.
• Leading continuous process improvement initiatives to enhance RTLS installation, maintenance, and service delivery.
• Training customer leads on the proper use of solutions.
• Reviewing customer stock levels, backlogs, and reports through daily customer interactions.

• Vocational school or 2-year college degree preferred.
• High school diploma or GED equivalent In lieu of degree a minimum of two years’ experience supporting RTLS products and experience in customer services or related positions.
• Working knowledge of technical characteristics of healthcare RTLS, Asset Management, and Hand Hygiene.
• Customer focused while maintaining a charismatic yet strategic and proactive approach.
• Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
• Understanding of asset management, preventative maintenance and what it takes to maintain an asset solution in good standing.
• Understanding of the user software and reporting tools.
• Ability to perform multiple tasks simultaneously, be organized, detail and deadline oriented.
• Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
• Ability to effectively communicate in the English language, both verbally and in writing.
• Excellent responsive skills and the ability to communicate at all levels, including C-Suite.
• Ability to adapt to change and learn new systems in challenging situations.
• Previous experience working in Healthcare or Healthcare IT is preferred.
• Proficient in MS Office Suite and Smartsheets is preferred.

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life…