Senior Escrow Officer​/Branch Manager

Job Purpose

The Senior Escrow Officer/Branch Manager is responsible for all escrow files and the smooth operations of the Branch as a whole. The Escrow Officer ensures files on their unit are handled properly by auditing work completed by Escrow Processors and Escrow Assistants. The Senior Escrow Officer/Branch Manager accepts input and new ideas from all to help the unit run more efficiently.

The Senior Escrow Officer/Branch Manager is also responsible for training and development of the branch’s escrow and administrative employees to drive branch success and individual professional development.

• Responsible for ensuring all operations are effectively executed in the Branch, along with leading and managing a team of Escrow Officers, Escrow Assistants, and a Director of First Impressions/Office Administrator.
• Provide mentorship, training, and coaching to the branch's employees:
  Office Administrators, Escrow Processors, Escrow Assistants, Junior Escrow Officers, and Escrow Officers.
• All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer;
  Run a Sale/Refinance unit from opening to closing.
• Answer questions and give direction to the Escrow Officers, Escrow Processors, Escrow Assistants, and Director of First Impressions.
• Have full knowledge of escrow and be able to resolve situations/issues/problems that may arise in a professional, customer-centric manner.
• Delegate workload between team members on a daily basis to ensure work is completed on time and that no one is overwhelmed.
• Handle all customers and/or phone calls that exceed the capabilities of the Escrow Officers, Escrow Processors/Escrow Assistants and Junior Escrow Officers.
• Ensure that the entire unit is delivering excellent customer service.
• Provide training to the Escrow Officers, Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancement.
• Be aware and resolve any situations that arise within the branch professionally and efficiently.
• Aid in the workload when the Escrow Processors and/or Escrow Assistants are needed.
• Productivity: A minimum productivity per employee on the unit of $15,000 per month.
• Other duties as assigned.

Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.

• High School Diploma or Equivalent
• 7-10+ years of experience as an Escrow Officer is required
• 3+ years of prior experience as a Branch Manager in the Escrow field is highly desired
• Proficiency in Google and Microsoft Office with the ability to type 40 WPM+
• Experience using Qualia is preferred
• Strong working knowledge of Windows/mac operating systems
• Must have a minimum book of business of $15,000 a month
• Previous real estate experience is desired

• Ability to communicate clearly, professionally, and courteously in writing and verbally
• Strong organization skills with an attention to detail
• Strong analytical and problem solving skills
• Well-developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the company
• Works well on a team and collaborates with others but also able to work independently
• Ability to effectively manage tasks with minimal supervision
• Must be diligent and persistent in follow-up and completion
• Able to function in a fast-paced environment with tight and changing deadlines

The Senior Escrow Officer/Branch Manager must be able to bend, stoop, stand, drive, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs. This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

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