Director of Regional Operations

Job Title: Director of Regional Operations

Location: Phoenix, AZ

The AMS Group is proud to be part of Dover Food Retail—a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services.

When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits
, including:

• Medical, Dental, and Vision Insurance - plus Prescription Drug Coverage
• Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 11 Paid Holidays Annually
• Ongoing Education and Training Opportunities
• Tuition Reimbursement

We're committed to supporting your growth, well-being, and success-right from the start.

We are looking for a Director of Operations to lead and grow assigned departments and teams supporting our local and national customers. This role will focus on developing and growing our Construction, Service and Parts departments. Leading the team on planning, development, implementation, and progress tracking for strategic department initiatives. It is essential to build the right strategy and team structure to consistently deliver the best experience for our customers.

Additionally, this position involves managing and developing a team to ensure operational services meet and/or exceed expectations. This role will be a key owner in keeping our organization providing the best service and technical support in our industry!

• Lead, develop, and manage Construction, Service and Parts businesses and associated P&L's.
• Provide leadership support and coaching the team for fostering business infrastructure and growth opportunities.
• Build and manage Annual operating plans and assigned P&L's.
• Meet or exceed financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying, and implementing efficiencies, analyzing variances, and initiating corrective actions.
• Manage all communication amongst the team to foster an open environment of positive communication and teamwork to proactively solve issues and successfully execute the business objectives.
• Determine and manage the resources (time, money, equipment, etc.) required to grow and manage the business.
• Review the SOW, Cost budget, and team schedule with the staff who are associated with the project or assigned operations team.
• Lead and enhance client relationships through initiative-taking and positive communication, and by recognizing and delivering on client key issues and expectations.
• Further develop client relationships and partner with the team to recognize future business opportunities.
• Finds cost-saving measures and margin expansion opportunities.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests.
• Partner with other senior leaders to support overall divisional business objectives.
• Review the quality of the work completed with the team on a regular basis to ensure that it meets the project standards.
• Ensure that training needs are reviewed and training provided to employees for efficiency and growth.
• Annual evaluations and performance feedback completed in an accurate and timely manner.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Additional tasks as assigned by the leadership team.
• Be able to travel 20% to 30% of work time.
• Partner with the HR team for adding resources as needed.

• Minimum of 7+ years of Operations leadership experience along with managing multi-level team and P&L's. Refrigeration or HVAC industry experience is a plus.
• 7+ years of direct or indirect customer relationship experience.
• Bachelor's degree in Construction, Mechanical, Project Management, or a related field is a plus.

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodation to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with DFR, where your skills are valued, your growth is nurtured, and your achievements are recognized.

Apply today!

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our…