Dispatch Supervisor; AAA

Dispatch Supervisor (AAA) page is loaded## Dispatch Supervisor (AAA) locations:
AZ - Phoenix - 4525time type:
Full time posted on:
Posted Todayjob requisition :
REQ
13638

The
** Supervisor, Dispatch
** is responsible for managing the performance and productivity of the Dispatch team. The
** Supervisor, Dispatch
** will assure all personnel are properly trained, knowledgeable and proficient in all aspects of Dispatch. The
** Supervisor, Dispatch
** will manage employee personnel issues, maintain appropriate staffing for all shifts, ensure compliance with all company policies, and ensure all trip routing and scheduling activities are completed in a timely manner.
** This position is located onsite in our Phoenix location
- **** 4525

E. University Dr. Phoenix, AZ 85034
**** Shift: Monday-Friday, 1PM To 10:00PM
***
* What You’ll Do:

*** Responsible for the employee experience during the integration process
* Monitor and ensure Dispatchers provide a high level of service to Customers, Drivers and third party vendors
* Monitor all staff productivity and progress towards meeting defined KPIs
* Ensure all daily dispatch tasks are completed in a timely and accurate manner
* Escalate issues with trip routing and scheduling to appropriate internal stakeholders
* Ensure issues with dispatch task completion are appropriately documented and communicated to relevant leadership and internal stakeholders
* Ensure all staff are provided the training and resources necessary to effectively complete assigned tasks
* Assist with the development and administering of staff training programs
* Act as a resource to staff, answering questions and assisting with escalated issues as appropriate
* Proactively coach staff members on areas of opportunity for performance improvement and development opportunities
* Conduct monthly meetings with employees to evaluate employee performance
* Manage employee discipline process in adherence to MTM policies
* Manage the employee recruitment process in adherence to MTM policies
* Partner with workforce management to ensure staffing levels are maintained for all shifts
* Regular attendance is required
* Perform additional duties as assigned or required
*
* What You’ll need:

*** High School Diploma or G.E.D.
* 2+ years of previous experience in customer service or dispatch operations
* 1+ years of previous experience in a leadership or supervisory role (2+ years preferred)
** Even better if you have...
*** Previous experience with routing and scheduling software preferred
* Maintain a high level of professionalism with all peers, clients, and members
* Ability to work within a team-oriented environment
* Ability to read and respond to Outlook and Workday emails within 24 hours of receipt
* Ability to problem-solve in a collaborative, professional manner
* Adhere to all company policies and procedures
* Maintain a clean and orderly workspace
* Demonstrate excellent time management skills
* Propose process improvements, as well as work with internal/external partners to support solutions
* Demonstrate professional communications skills including proper grammar and spelling with all written and oral communications
* Ability to schedule, organize and prioritize multiple tasks
* Moderate to advanced computer skills
* Ability to maintain positive attitude and team focused during high stress situations
* Ability to maintain high level of confidentiality
* Must be able to communicate with staff of all job levels professionally
* Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
* Knowledge of basic safety and training procedures
* Knowledge of GPS and GIS systems preferred
* Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
* Regular attendance is required
*
* What’s in it for you:

*** Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Flexible Scheduling
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
*** Equal Opportunity

Employer:

MTM is an equal opportunity employer.  MTM…