Operations Supervisor - Phoenix, AZ

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on people is what sets us apart and keeps our customers coming back to work with us!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions.

Our extensive experience, connections, and deep expertise across sectors, industries, and transportation modes ensures process excellence that saves time and money.

Maersk Ground Freight (MGF) offers transportation services like FTL, LTL, brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or customer warehouses through a robust network. This integrated network will service multi-channels such as B2B, B2C, e-commerce, direct to store, dropship, and returns, leveraging asset‑based, asset‑light, and non‑asset models.

The Operations Supervisor is responsible for overseeing daily workflows, supporting team performance, and ensuring operational excellence across all activities. This role manages staff, monitors productivity, maintains quality and safety standards while driving continuous improvement.

• Daily Operations Management
  • Oversee day‑to‑day operations to ensure productivity, accuracy, and efficiency.
  • Assign tasks and allocate staffing based on workload and priority.
  • Monitor workflow performance and proactively address delays, bottlenecks, or system issues.
• Team Leadership & Support
  • Supervise, coach, and motivate team members to achieve operational goals.
  • Conduct training for new hires and support ongoing development for existing staff.
  • Evaluate performance, provide feedback, and initiate corrective actions when needed.
  • Manage shift schedules, attendance, and time‑off requests to ensure adequate coverage.
• Quality & Compliance
  • Ensure all work meets company standards, customer expectations, and regulatory requirements.
  • Implement and uphold company policies, safety procedures, and compliance guidelines.
  • Conduct routine inspections and audits to maintain accurate and high‑quality output.
• Problem Solving & Issue Resolution
  • Respond quickly and effectively to operational issues as they arise.
  • Troubleshoot challenges related to workflow, equipment, or personnel.
  • Escalate critical issues to management and recommend actionable solutions.
• Reporting & Documentation
  • Prepare and distribute daily/weekly reports on performance, productivity, and KPIs.
  • Maintain accurate records of operations, incidents, training, and inventory.
  • Track and analyze metrics to identify trends and areas for improvement.
• Coordination & Communication
  • Communicate effectively with management, internal departments, and external partners.
  • Support cross‑functional collaboration to ensure seamless operational flow.
  • Deliver updates, expectations, and organizational goals to the team.
• Process Improvement
  • Identify inefficiencies and recommend improvements to processes and workflows.
  • Assist in implementing new systems, procedures, or technology enhancements.
  • Foster a continuous improvement mindset within the team.
• Safety & Workplace Management
  • Promote and maintain a clean, safe, and organized work environment.
  • Ensure compliance with OSHA and other relevant safety standards.
  • Identify potential hazards and enforce proper safety protocols.

• Previous experience in operations, logistics, production, or a related field; supervisory experience preferred.
• Strong leadership, communication, and problem‑solving skills.
• Ability to multitask, prioritize, and work in a fast‑paced environment.
• Proficiency in basic reporting tools and operational systems.
• Knowledge of safety regulations and compliance requirements.
• Experience with Microsoft Office Suite, specifically Word,…