Manager, Transition Support Services

Overview

Tri Net is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

Tri Net has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET.

If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

The Manager of Transition Support Services will lead a team of consultants in the field and Transition Support colleagues that work on our current customer business changes on our platform. Traveling to field offices and meeting prospects in the sales cycle will be a regular part of this role to support the Revenue team and the Transition Support Services Consultants. As the team leader, you are responsible for equipping consultants with the tools, resources, and guidance needed to identify and address prospective clients’ unique business challenges.

By fostering collaboration and partnering closely with sales leadership, you ensure consultants deliver tailored recommendations that clearly demonstrate TriNet9;s HR solutions and facilitate a smooth transition from pre-sales to onboarding. Additionally, you lead Transition Support colleagues in managing complex changes for existing clients, driving successful outcomes and strengthening relationships across all stages of the client journey.

• Manages a mixed team of Transition Support Services Consultants and Specialists across US, on attendance, performance and workload prioritization.
• Clearly defines individual goals, objectives, and performance metrics for individual contributors.
• Empowers consultants  engagement in designed local markets to build strategic relationships and drive engagement with the Revenue team, including attending prospective and current customer on-site meetings.
• Develops and coaches team members for success, identifies gaps within the team, and finds ways to resolve gaps.
• Effectively partners with the leaders of the Customer Transitions Onboarding team to improve the process for effective handoffs and excellent customer experience.
• Maintains timely reporting of team performance metrics and ensures the team meets performance goals.
• Performs regular performance reviews for direct reports and takes corrective action when necessary.
• Manages and monitors case assignments for accurate and timely completion.
• Works cross-functionally to remove barriers and blockers in support of the team.
• Drives excellent partnerships with internal and external stakeholders throughout the sales process.
• Ensures a strong partnership with the Revenue team, collaborating with Revenue leadership in the market.
• Maintains detailed knowledge of the company s core products and services, as well as strategic service offerings.
• Works on projects as needed; can be cross-functional projects.

• Bachelor s Degree Preferred

• Typically 5+ years Experience in consultative or account management – required
• Typically 2+ years Sales Support and Implementation experience – preferred
• Typically 2+ years PEO experience – preferred
• Typically 2+ years Experience in Supervisory or Leadership role – preferred

• SHRM, SPHR, PMP, CCP certifications upon hire – preferred

• Knowledge and strong understanding of Tri Net practices, policies, processes, systems capabilities, and limitations.
• Knowledge of and ability to apply excellent customer service and consultative practices.
• Excellent interpersonal, verbal, and written communication skills.
• Strong account management skills with a strong customer focus.
• Excellent presentation and facilitation skills.
• Ability to work and…