Dir, Nursing Services - Periop

Position Details

Department: PCH-MAIN | Nursing Administration

Location: Phoenix

Shift: Mon-Fri, Days, 6:30am-3pm

Category: Director/Management

Posting #: 1003185

Employee Type: Full-Time

Phoenix Children's is seeking a dynamic and strategic Director of Nursing Services to lead the Main Operating Room and Pre Op/PACU departments. The Director will oversee a high‑acuity, fast‑paced surgical environment, ensuring delivery of safe, family‑centered care while advancing strategic growth initiatives and operational efficiency. The ideal candidate will bring demonstrated success in perioperative leadership within a pediatric setting.

The Director of Nursing Services is responsible for providing strategic leadership and operational management of multiple departments and/or locations. This position is also focused on service line strategies and programs. The position assumes responsibility for financial oversight, positive customer experience, performance management, process improvement, planning and directing departmental/unit leaders and staff. The director designs and evaluates standards of practice, regulatory compliance, systems, and processes to optimize care excellence in an efficient, effective manner while supporting the mission, vision, values and strategic objectives.

• Develops operational plans, initiatives, budgets and programs that support patient care strategies at the enterprise and operational unit levels.
• Manages and meets throughput and productivity metrics and variances for staff and programs assigned.
• Ensures capital planning for the departments and maintains 3‑year plan.
• Manages and meets operational budgets/targets.
• Partners with legal and finance to assure that Phoenix Children's obtains most optimal contract terms.
• Works in partnership with finance to assure that patient billing is captured.

• Develops and manages performance trends and staffing plans to meet patient care volumes.
• Manages human resources within the scope of labor laws and hospital policies.
• Applies recruitment techniques and strategies to fill leader and staff vacancies.
• Applies individual and team interview techniques to select qualified applicants.
• Oversees development and evaluates onboarding process and content for leaders and staff.
• Conducts manager and staff evaluations, assists leaders and staff with setting goals, implements continual performance development and initiates corrective action as needed.
• Ensures a Just Culture environment.

• Collaborates with Quality and Enterprise Services to assure care is patient‑centered and evidence based and ensures standardization across multiple departments.
• Facilitates and maintains strong external relationships in order to monitor national and local trends and identify best practice metrics.
• Monitors effectiveness of customer service strategies and partners with unit leadership to implement improvements.
• Monitor and address customer service issues directly related to care.
• Directs and manages daily operations to ensure patient care meets professional and regulatory standards.
• Leads efforts to improve quality across the service line and leads efforts for survey readiness.

• In partnership with other leaders and physicians, develops, implements and/or leads key initiatives to provide high quality patient care.
• Accountable for strategic goals and project outcomes.
• Contributes to a culture of innovation to drive change and improvement.
• Monitors and assesses that all services in place meet the needs of our diverse patient population.
• Participates in strategy discussions related to growth and expansion and leads efforts on expansions and renovations.

• Provides oversight of leadership and technical direction to managers, clinical supervisors, and staff.
• Leads departmental and enterprise change management efforts.
• Acts as the key leader in coaching and training.
• Anticipates the needs of department to ensure services are in place to attain optimal outcomes.
• Ensures staff competencies are completed per regulatory requirements.