Site Supervisor; ICE Transport

Title:

Site Supervisor (ICE Transport)

Location:

Phoenix, AZ

Schedule:

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

The Site Supervisor is responsible for supervision of employees for a particular field office for contract assigned. The Site Supervisor is a strategic position that assists in oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program. In addition, this position is a responsible for ensuring established workflows, policies, procedures and protocols, and fiscal accountability are performed in their office.

• Enforce program changes as specified by the Field Operations Manager/Program Manager and disseminate guidance to personnel.
• Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations.
• Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs.
• Escalates concerns and suggests improvement to the Site Manager.
• Conducts random in-person spot checks during transportation events to ensure contract compliance.
• Conduct operational inspections of program activities, office, vehicles, equipment, etc.
• Monitors camera surveillance for Site Offices and vans to ensure contract compliance.
• Provides coaching, mentoring and corrective action; escalates when needed to the Site Manager.
• Provides input on future staffing needs with the Site Manager and the Field Operations Manager/Program Manager.
• Identifies inappropriate employee behavior and or performance issues in collaboration with Site Managers and address through corrective and or disciplinary action.
• Manages and communicates with on-site teams that consist of Office Administrators, Logistics Specialists and Transportation Specialists.
• Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifying and updating information in the company database system.
• Ensures that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards as necessary.
• Ensures compliance with the company’s policies and procedures and ensures changes are communicated to the team as necessary.
• Oversees Logistics staff schedules, dispatches of vehicles and drivers, monitors speeding levels and provides the appropriate support.
• Supervises the corporate vehicle maintenance and program; ensures vehicles are cleaned, fueled and ready for trips.
• Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements on a monthly or as needed basis.
• Assists Site Manager in conducting orientation and on-the-job training for Office Administrators and Logistics Specialists with regular check-ins to ensure all direct reports are onboarded correctly.
• Assists in ensuring the proper utilization of all staff to include limiting overtime hours for all staff.
• Monitors Power BI (Work Orders, Time-In Transit, TS Hours Worked/OT, TSs Not Worked, etc.) and the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation.

• Possesses a bachelor’s degree from an accredited university (an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree).
• At least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area (with substitution clauses for associate degree or more years experience).
• Demonstrates experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.
• Must be accessible by mobile phone 24/7/365.
• One year of experience supervising employees in a similar program environment or has completed the MVM Site Temp…