Chief of Operations & Strategy; Trauma-Informed

Vice President of Operations

Full-time/Benefits Eligible

Salary: $100,000/year (not negotiable). Bilingual (English/Spanish) Preferred.

Working hours:

Monday through Friday 8:30 am to 5:00 pm. Flexibility is needed for evening and weekend to assist with time‑sensitive matters and to provide adequate support to staff. Bilingual differential pay available.

The Vice President of Operations (VPO) is a key member of Emerge’s Senior Leadership Team and serves as a strategic executive leader responsible for ensuring that Emerge’s infrastructure, compliance systems, operational environment and organizational support functions are strong, responsive, legally compliant and aligned with the organization’s mission, values and strategic priorities. The VPO leads organization‑wide operational strategy across facilities, technology, safety, risk management, vendor oversight, data infrastructure and operational continuity.

The VPO ensures that Emerge’s internal environment effectively supports equitable, trauma‑informed service delivery while protecting participant safety, staff effectiveness and institutional resilience.

• Commit to upholding the agency’s mission, vision, community guidelines and values of safety, liberation, responsibility & repair, love, innovation, and joy. We value diversity, inclusion, equity and belonging in all that we do.
• Engage in radical service to, and acceptance of, staff and participants as they are by committing to showing up with integrity and love and encouraging all to use their power to effect change.
• Commit to creating and maintaining a safe, equitable, trauma‑informed, and healing work environment for all participants and staff members.
• Commit to a culture of understanding how our collective actions affect participants’ efforts to regain their independence and rebuild their lives.
• Assess potential crisis situations by responding to, and accurately documenting, in an equity‑centered and trauma‑informed manner while notifying appropriate personnel as soon as possible.
• Follow all protocols and practices of Emerge programs, as well as all city, county, state and federal rules.
• Display an ability to identify problems and generate a range of solutions utilizing creativity, collaboration, open communication and critical thinking skills.
• Maintain confidentiality of shelter sites and information pertaining to all staff, participants and visitors.
• Dedicate to personal development, furthering knowledge, services and approaches to better meet needs of participants and staff.
• Strive for innovation incorporating new tools, practices and mindsets that support relationship building, rest, restoration and healing; not only for collective liberation but also for our individual wholeness, freedom, and ability to thrive.
• Attend all meetings and trainings as required.

• Ensure that programs, services and practices support the vision, mission, community guidelines, values and philosophy of the agency.
• Cultivate a culture of love, safety, liberation, responsibility and repair, innovation, anti‑racism and anti‑oppression, and support and promote innovative practices aligned with these values.
• Support values‑based leadership and actively build an equity‑centered culture where fairness, justice and inclusivity are at the forefront of decision making and organizational practices.
• Promote, embrace and actively seek to co‑create spaces that are inclusive of employees from diverse backgrounds, perspectives and experiences.
• Build relationships and a sense of community among staff, with a focus on increasing equity, inclusion and belonging through collaborative and co‑creative practice.
• Encourage power sharing and take action to create a culture where staff feel valued, respected and empowered to perform their best using their gifts, skills, knowledge and lived experiences to transform the organization and the community we serve.
• Ensure that the practices function in accordance with standards set forth in contracts and agency policy.
• Foster positive and effective, non‑violent communication that promotes…