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District Manager, Management

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Goodwill of Central and Northern Arizona
Full Time position
Listed on 2026-06-13
Job specializations:
  • Management
    Retail & Store Manager, Operations Manager, General Management
  • Retail
    Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below

Responsible for the oversight, leadership and achievement of results for multiple Retail Store locations. Directs all aspects of daily operations; leading the team and driving the business. Provides strategic vision, leadership and general management skills for both short- and long-term success. Key responsibilities include store operations, financial management, human resources, control of inventory and training & development. Maintains control-related standards and procedures.

Builds and retains motivated, high performing teams through effective leadership of line management.

Essential Duties and Responsibilities
  • Financial – Sustains growth through financial stewardship & fiscal responsibility.
    • Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations.
    • Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies.
    • Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost effective product generation; monitors product levels daily to achieve bottom line sales budget against targets.
    • Works with the Regional District Director to generate ideas about future retail activities to ensure a cutting edge strategy; maintains up-to-date knowledge of the market place, competitors and trends.
    • Partners with Retail Leadership to facilitate the annual budget process.
  • Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations.
    • Partners with HR Business Partners to ensure people management goals are achieved and issues are satisfactorily resolved.
    • Ensures store locations deliver excellent customer service to donors and customers.
    • Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
    • Partners with community businesses and organizations to promote Goodwill mission.
    • Serves as a Goodwill ambassador to the community.
  • Operational Excellence – Implements strategies to maximize resources and infrastructure.
    • Ensures that store leadership is well-trained and fulfill their duties and responsibilities.
    • Coordinates efforts among locations to allocate donations, team members, and leadership to maximize area performance.
    • Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.
    • Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire.
    • Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team.
    • Leads the district in building a strong sales management culture; spends time coaching store leadership, identifying skills and opportunities for development; provides advice and guidance on issues. Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals.
    • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers.
    • Ensures that store leadership effectively manages performance of team members.
    • Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
    • Plays critical role in driving company culture change efforts and change management processes.
    • Coordinates efforts with various Goodwill divisions, as needed.
  • I. Leading Your People
    • Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure GCNA becomes a best-in-class organization.
    • Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
    • Builds Diverse Partnerships – Develops strategic partnerships inside…
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