Manager Payment Operations

The Manager of Payment Operations is responsible for managing the efficient processing of Checks, Wires, and Bill Pay transactions within the Credit Union. They lead a team of Payment Operation Specialists, ensuring compliance with all relevant regulations, guidelines, and policies.

• Lead a team of Payment Operations Specialists, providing clear expectations on performance and accountability.
• Conduct regular check‑ins with the team to provide ongoing coaching and development.
• Foster an environment of teamwork and growth, to promote employee satisfaction and retention.
• Supervise daily operations, overseeing and monitoring end‑to‑end processing of all Checks, Wires, and Bill Pay transactions and disputes.
• Ensure execution is accurate, adheres to compliance of regulations, and is completed timely to meet daily deadlines.
• Resolve any discrepancies or escalations that may arise.
• Supervise implementation of procedure updates as necessary.
• Maintain balancing and settlement efforts, partnering with internal departments to provide data for reconciliation of general ledgers to ensure accounting compliance.
• Conduct routine self‑audits of the Checks, Wires, and Bill Pay to ensure accuracy and compliance adherence, and participate in audits conducted by Compliance teams.
• Identify training needs within the team to address knowledge gaps on processes, regulations, and department needs.
• Participate in projects to streamline vendor relationships, providing insight on service and operation functions and making recommendations for improvements to gain efficiencies.
• Perform other job‑related duties as assigned.

• High School Diploma or GED (required).
• 5+ years of payment processing experience; working with Checks, Wires, and Bill Pay transactions, regulation E, Uniform Commercial Code (required).
• 2+ years of progressive responsibility or leading a payment operations team (required).
• 3+ years financial institution experience (required).
• Excellent communication skills (required). Must be able to influence change with direct reports and across internal and cross‑functional teams, and build upon ideas and strategies in a proactive manner so that fundamental initiatives can be realized.
• Strong organizational skills
  , the ability to prioritize and manage multiple tasks and quickly adapt to a changing environment and crisis management (required).
• Aptitude for process efficiency
  , strong operational oversight and compliance with regulatory requirements (required).
• Demonstrated ability to make effective decisions in a timely manner that produce results aligned with organizational strategy (required).
• Proficient with MS Office Suite Products (Word, Excel, PowerPoint) (required).
• National Check Professionals Certification (NCPC) (preferred).

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

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