GM Coach

Position Summary

Lead and develop teams by providing training, coaching, and feedback to associates on the shop floor. Drive operational excellence, customer service, and financial results, ensuring a high-quality customer experience and profitable store performance.

• Teach and empower store associates, modeling the One Best Way (OBW) service model.
• Communicate and collaborate with all levels of employees on store operations, technology initiatives, merchandising, and company direction.
• Implement business solutions, set clear expectations, and guide teams toward business objectives.
• Lead customer service initiatives, resolve complaints, and drive process improvements for a superior customer experience.
• Review and analyze profit‑loss statements, manage budgeting, forecast, and control expenses.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and shrink mitigation to achieve sales and profit goals.
• Recruit, hire, train, mentor, and develop hourly associates; set duties, expectations, and recognition.
• Build strong relationships with stakeholders, define goals, measure progress, and promote continuous learning.
• Ensure compliance with company policies, ethics, and the Open Door program.
• Cultivate a culture of belonging, respect the individual, and support a diverse workforce.

• 2 years of college OR 1 year of retail experience with 1 year of supervisory experience OR 2 years of general work experience with 1 year of supervisory experience.
• For firearms locations: successful completion of a Criminal Background Check (CBC) and Firearms Authorized Training.
• For ammunition-only locations: a current state‑issued Certificate of Eligibility may be required.
• Completion of all required job‑training and assessments (e.g., Academy, Open Door).

• Bachelor of Science in Business Management and Leadership (Live Better U or Bellevue University).
• Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and termination responsibilities.

Annual salary range: $65,000.00 – $. Additional compensation may include performance bonuses, regional pay zone adjustments, and complex structure allowances.

• Health, vision, and dental coverage.
• 401(k) plan, stock purchase, and company‑paid life insurance.
• Paid time off (PTO), including sick leave, parental, family care, bereavement, jury duty, and voting leave.
• Short‑term and long‑term disability, military leave pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit for full‑time and part‑time associates, covering tuition, books, and fees.

Primary

Location:

3721 E Thomas Rd, Phoenix, AZ , United States of America.

Walmart enforces a strict drug‑free policy for all employees.