General Manager - Uptown

Job Details

Job Title:

Uptown | General Manager (Full‑Time)

Location:

Uptown Plaza - Phoenix, AZ 85012

Education Level: None

Salary Range: $27.36 - $29.18 per hour (maximum $33.43)

Travel Requirement:
None

Work Shift:

Any

Job Category:
Retail

The General Manager (GM) is responsible for leading the overall operations of their assigned shop, ensuring that it runs effectively, efficiently, and meets all company and brand standards. As a key leader, the GM creates a positive, safe work environment for the team, fostering the unique culture and community that Salt & Straw is known for. With a focus on driving shop performance, the GM drives operational excellence with a strong emphasis on the company’s mission, vision, and values.

Through this leadership, the GM inspires the team to deliver exceptional guest experiences and consistently achieve high performance.

• Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
• Hire, train, and develop a high‑performing leadership team of Assistant General Managers and Shift Coordinators
• Set clear expectations and coach with consistency, generosity, and directness
• Create a culture where people feel supported, challenged, and proud of their work
• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
• Use data and insights to drive results across sales, labor, and guest experience
• Navigate challenges with calm leadership and celebrate wins—big and small
• Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor
• Partner with District Managers and cross‑functional teams to support long‑term shop and market success

• Competitive base pay + up to 20% quarterly bonus potential
• Financial Flexibility:
  Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months
• Medical, dental and vision insurance options starting your first month
• Paid Time Off:
  Start with 2 weeks PTO, growing over time
• Paid Holidays: 12 paid holidays per year
• Paid Sick Time:
  Stay home, stay well, get paid
• Two days off in a row
• Mental Health Support:
  On‑demand access 24/7/365 for you and your family
• Educational Support:
  Up to $1,800 per year to support your learning goals
• Team Discount: 30% off all the magic
• First dibs on flavors before the public
• Pet Insurance
• Flexible Spending Accounts, Accident & Critical Illness Insurance, and more

• Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)
• Have led teams of 10+ people in a fast‑paced environment
• Know how to coach, develop, and support people with clarity and care
• Enjoy balancing people leadership with operational responsibility
• Are energized by building something new and helping teams grow
• Are 18+ and available to work evenings, weekends, and holidays

Wage Transparency – We are actively embracing pay transparency by disclosing the hiring wage for this role as $27.36–$29.18, highlighting its full earning potential within the broader range of $27.36–$33.43.

• Food Allergy Warning:
  This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
• Equal Employment Opportunity:
  Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
• E‑Verify Participation:
  We participate in E‑Verify to confirm work authorization.

• Create the Unbelievable
• Show Up Generously
• Act with Thoughtful Curiosity
• Share Human Kindness
• Make It Count