General Manager - Ahwatukee, AZ

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

• Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
• Create an environment where pets and pet parents feel welcomed, supported, and cared for.
• Lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets.

• Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
• Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow.
• Lead by example — coaching in the moment, celebrating wins, and making work meaningful and fun.

• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact.

• Develop a strong leadership bench and succession plan.
• Lead performance management, coaching, and accountability for all partners.
• Promote continuous learning, growth, and career development.
• Foster a culture of teamwork, inclusion, and shared ownership.

• Meet or exceed sales, profitability, and operational goals.
• Leverage Petco tools, programs, and insights to grow the business.
• Review and act on reporting, audits, and Pet Care Center visits.

• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through strong loss prevention and inventory controls.
• Complete required administrative, payroll, and inventory tasks accurately and on time.

• A safe, healthy environment where pets thrive.
• An engaged, high-performing team with strong retention and development.
• Loyal customers who trust your team and return again and again.
• A profitable, well-run Pet Care Center that reflects Petco’s values in action.

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem‑solving, and organizational abilities.
• A genuine passion for pets and customer service.

• High school diploma or GED preferred.
• Completion of Petco leadership development programs may be required for internal candidates.

This role is primarily performed in a Pet Care Center retail environment. The General Manager is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.

• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point‑of‑sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• This is a full‑time position. Eligibility for full‑time…