Collections Representative

Job Title

Experienced Debt Collector – Class starting July 6th, 2026

Phoenix, AZ (On‑Site)

Monday–Friday, 7:00 AM – 4:00 PM (No nights, no weekends)

Base pay $20.00 – $40.00 per hour plus uncapped commission and eligible monthly bonuses. Full‑time position with benefits eligibility.

• Medical, dental, vision coverage
• 401(k) with matching
• Paid time off, paid training, paid sick time
• AD&D, disability, life insurance
• Employee assistance program, referral program, opportunities for advancement
• Paid lunch break (1 hour unpaid) and two 15‑minute paid breaks

• Managing and recovering delinquent accounts within the multifamily housing sector
• Negotiating payment arrangements and settlements
• Maintaining strict compliance with FDCPA and company policies
• Meeting and exceeding monthly performance goals
• Documenting account activity accurately and thoroughly
• Leveraging technology to maximize account resolution

• Minimum 1 year of debt collection experience (required)
• Strong negotiation and objection‑handling skills
• Proven track record of meeting or exceeding collection goals
• Professional phone presence and strong communication skills
• Understanding of accounts receivable and financial concepts
• Comfortable working in a structured, in‑office environment
• Ability to multitask while maintaining compliance and accuracy
• High School Diploma or equivalent
• 1–2 years of prior experience with multifamily residential properties
• Typing speed of 40 words per minute
• Reliable transportation
• Customer service skills
• Computer knowledge (MS Office, Yardi software)
• Knowledge of Fair Housing rules and regulations

• In‑office position in Phoenix, AZ 85053
• Monday‑Friday, 7:00 AM – 4:00 PM (5 days a week)
• Desk‑bound work using phone and computer systems for 6+ hours a day
• Physical demands: sitting for long periods, repetitive hand and wrist movement

Sitting for long periods using a computer and telephone systems, up to 4–8 hours a day, 5 days a week. Repetitive hand and wrist movement, up to 4–8 hours a day, 5 days a week.

• Are you comfortable working in‑office from 7:00 AM to 4:00 PM, Monday‑Friday (with two paid 15‑minute breaks and a one‑hour unpaid lunch)?