Manager, Construction Technical Services

NOW HIRING for our next GeT Aboard Class!

Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience—an energizing in‑person summit where you’ll meet the team, dive into our culture, and gain the tools to thrive.

North Little Rock, AR (Headquarters)

Attendance is required—but we think you’ll agree it feels more like a launch party than training.

ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge.

The Manager, Technical Services is responsible for leading project execution and delivery performance within the Technical Services organization. This role owns project management, delivery outcomes, resource assignment, utilization, and issue resolution.

Managers are fully accountable for the performance and development of Technical Specialists. This includes conducting regular one‑on‑one meetings, setting expectations, documenting performance, driving improvement, and taking decisive action when expectations are not met. The Manager is responsible for maintaining a high‑performing team that delivers quality outcomes for customers and the business.

This role requires strong operational leadership, sound judgment, and the willingness to make difficult decisions in support of delivery quality and team effectiveness.

Project Management & Delivery Ownership

• Own the management of Technical Services projects from kickoff through completion.
• Plan project execution approaches in alignment with approved Statements of Work.
• Coordinate tasks, sequencing, dependencies, and delivery activities.
• Act as the primary owner for resolving project issues, risks, and blockers.
• Drive corrective action when projects fall out of alignment with scope, timeline, or expectations.

Scope Review & Approval

• Review and approve Statements of Work (SOWs) prior to project kickoff.
• Validate scope clarity, delivery feasibility, and alignment with team capabilities.
• Identify risks, assumptions, dependencies, and gaps that could impact execution.
• Partner with Technical Services Executives to refine scope before commitment when needed.
• Protect delivery teams by ensuring only executable, well‑defined scopes move forward.

Resource Assignment & Utilization

• Assign Technical Specialists to projects based on skills, availability, and delivery needs.
• Manage team capacity, utilization, and workload balancing across active engagements.
• Coordinate schedules, PTO, and coverage to support delivery commitments.
• Monitor utilization trends and adjust resourcing proactively.

People Leadership & Performance Accountability

• Serve as the direct performance leader for Technical Specialists.
• Conduct regular one‑on‑one meetings focused on performance, growth, adaptability, and expectations.
• Maintain proper documentation of one‑on‑one discussions, feedback, and performance observations.
• Set clear expectations for role performance, versatility, quality, and behavior.
• Address performance issues promptly through coaching and documented improvement plans.
• Make decisions regarding continued role fit, reassignment, or termination when performance expectations are not met.
• Maintain a culture of accountability, professionalism, and continuous improvement.

Quality Oversight & Issue Resolution

• Ensure delivery work meets established quality and technical standards.
• Assign and oversee QA/QC activities across projects.
• Investigate delivery issues and lead root‑cause analysis.
• Implement solutions that prevent recurring problems and improve execution consistency.

Talent Development & Team Growth

• Support onboarding and ramp‑up of new Technical Specialists.
• Identify skill gaps impacting delivery and take action through training, coaching, or hiring.
• Define and reinforce role expectations and growth paths within Technical Services.
• Develop team versatility…