Director of Practice Management Position in Phoenix- Clinical Operations Leadership re

Job Details

Location:

Phoenix, AZ 85012

Position Type:
Full Time

Education Level: Bachelor's Degree

Salary Range: $110,000 - $120,000

Job Shift: Day Shift

Job Category:
Administration

Terros Health is hiring a Director of Practice Management to work in the Phoenix area.

• Provides strategic and operational leadership for all practice management functions across Terros Health clinics.
• Develops and implements a unified practice management model that ensures consistency, efficiency, and high-quality patient care.
• Establishes standardized workflows, policies, and procedures for front-end operations such as scheduling, registration, eligibility, check-in/out, and revenue cycle-related processes.
• Ensures alignment with internal and external compliance and regulatory requirements.

• Leads and supports Practice Managers across all sites, ensuring consistent operational performance and accountability.
• Monitors and improves key operational metrics, including access, no-show rates, cycle times, panel management, and patient experience.
• Conducts regular site reviews to ensure adherence to standards, identify gaps, and implement corrective action plans.
• Partners with Health Center Directors and other leadership to ensure smooth daily operations and integrated workflows.

• Creates, implements, and maintains standardized operating procedures across all clinics.
• Leads workflow redesign initiatives to improve efficiency, reduce variation, and enhance patient and staff experience.
• Ensures consistent implementation of new processes, technologies, and clinical workflows in partnership with Quality, IT, and Clinical Operations.
• Develops and maintains a practice management playbook for all sites.

• Oversees and supports recruitment, retention, and development of Practice Management Teams.
• Builds a culture of accountability, collaboration, and trauma-informed care.
• Ensures ongoing training and competency development for all Practice Management staff.

• Ensures consistent, high-quality patient experience across all clinics.
• Implements service standards, communication expectations, and patient-centered workflows.
• Monitors patient feedback, complaints, and satisfaction data; leads improvement initiatives.
• Partners with compliance, licensure, and other departments to ensure audit readiness and regulatory compliance.
• Collaborates with cross-functional leaders to optimize overall patient and employee experience and outcomes.

• Provides direct leadership, coaching, and mentorship to foster professional growth and service delivery excellence.
• Establishes performance expectations, conducts evaluations, and supports goal setting for all supervised staff.
• Builds and maintains a collaborative, high-performing team through effective communication, training, and continuous improvement.
• Oversees workload distribution, resource planning, and staffing recommendations to ensure operational efficiency.
• Promotes a culture of accountability, customer service, and innovation across the organization.

• Multiple medical plans, including a no-premium plan for employees and their families.
• Multiple dental plans, including orthodontia.
• 401(k) with company match.
• Interest-free medical line of credit, financial education, planning, and support.
• 4 weeks of paid time off in the first year.
• Floating holiday each calendar year.
• 9 paid holidays.
• Wellness program.
• Pet insurance.
• Group life and disability insurance.
• Employee assistance program for the whole family.
• Personal and family mental and physical health access.
• Professional growth and development, including scholarships, clinical supervision, and CEUs.
• Tuition discounts with GCU and The University of Phoenix.
• Employee perks and discounts: gym memberships, car rentals, flights, hotels, movies, and more.

• Bachelor’s degree in healthcare administration, business, or related field preferred; equivalent additional work experience considered.
• At least 7 years of progressive leadership experience in clinic operations and/or practice management in a healthcare setting.
• Experience in FQHC, integrated care, behavioral health, or Medicaid/AHCCCS environments.
• Demonstrated success leading multi-site operations and standardizing workflows.
• Strong knowledge of front-end operations, scheduling, access, and revenue cycle fundamentals.
• Proven ability to lead teams, drive performance, and implement organizational change.
• Excellent communication, collaboration, and problem-solving skills.
• Valid Arizona driver’s license, 21 years of age with a minimum of 3 years driving experience, and meeting Terros Health’s driving policy requirements.
• Must successfully pass a drug screen, TB screening, and criminal background check.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona…