Manager Operations Technology

POSITION SUMMARY

The Manager Operations Technology plays a critical role in managing the implementation and continuous improvement of fleet technology to improve operations and business benefits. The role focuses on coordinating the technological operations with the business needs of the program by ensuring compliance to internal organization standards. The incumbent supports a core and foundational component of the Company’s future‑state roadmap and acts as a team leader to support efforts to integrate and execute our operational technology and process‑based solutions.

• Lead coordination of program and product development. Lead and support the pre‑planning, deployment, and ongoing adoption of fleet technologies and processes to the field organization.
• Oversee implementation and deployment of cutting edge fleet technology. Work to anticipate deployment issues and develop mitigation options.
• Coach and develop a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitor staff performance and drive performance improvement initiatives and ensure service levels meet or exceed agreed upon standards.
• Manage and provide technical expertise, guidance, and leadership to the Implementation team and other key stakeholders.
• Oversee planning and development of field related training materials and ensure all training aids and learning solutions remain relevant with technology and program changes. Be responsible for developing change management strategy and communications.
• Serve as key project lead, providing updates to cross‑functional teams, leadership, and the field to ensure alignment across the organization on key project goals and deliverables.
• Monitor performance and deployment execution and proactively develop recommendations on improvements and efficiencies for process and programmatic changes.
• Manage vendor relations and engage in industry networking to uncover new technologies and foster relationships.
• Collaborate on new technology pilots and build business cases around proven technology aimed at driving operational business benefits.
• Perform other non‑essential duties as assigned or may be necessary.

• Demonstrated business acumen, strategic thinking, and an ability to execute against formulated strategy.
• Demonstrated ability to lead change initiatives.
• Ability to manage, lead, and develop a results‑driven team.
• Knowledge of technical product development, technology deployments, and fleet implementations.
• Ability to understand and solve complex business challenges and their interrelations across various business functions.
• Demonstrated commitment to working collaboratively as part of a team and ability to lead, influence, and motivate others.
• Effective planning and prioritizing multiple cross‑functional project skills.
• Advanced analytical and problem‑solving skills.
• Advanced proficiency in Microsoft Office Suite applications, including Excel, Access, PowerPoint, and Visio.

• 4‑7 years of overall relevant work experience.
• Experience as a Project or Program Manager.

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short‑ and long‑term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Benefits:

EEO STATEMENT:
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.