Phoenix​/Las Vegas Client Service Manager - Water, Wastewater

Job Category
:
Client Services

Requisition Number
: PHOEN
006876

• Full-Time
• Hybrid

Las Vegas, NV
8337 W Sunset Road
Suite 310
Las Vegas, NV 89113, USA

BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Arizona and/or Nevada markets for water and wastewater engineering and consulting services.

As a Client Service Manager, you will step into a well-established business and bring your skills and experience to build on and expand our operations. You will collaborate closely with our technical leaders, project managers, and marketing team to shape our growth strategy. This role is perfect for someone eager to advance their career and take on new challenges in a supportive and successful environment.

We offer flexible, hybrid work arrangements from our offices in Phoenix and Las Vegas. Remote arrangements at other locations in the state will also be considered. Join us and make a significant impact while growing your career in a thriving market!

The Arizona/Nevada market is a dynamic and growing segment of our business, necessitating superior client service, innovative and sustainable solutions, and robust collaboration with our technical service providers and client contacts. This role is strategic and ideal for a professional committed to delivering outstanding client service and achieving positive outcomes for both the environment and our clients.

• Own and execute a multi-year client growth strategy aligned with BC and client business objectives.
• Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.
• Secure and deliver profitable work while managing risk exposure.
• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Provide regular performance calibration with Business Unit and Area/Market leadership.
• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.
• Coordinate resources across business lines and engage SMEs to expand service breadth.
• Mentor developing team members and model effective client leadership.
• Expand relationships across client functional areas and leadership levels.
• Translate client insights and market intelligence into actionable growth strategies.
• Execute structured client engagement plans (minimum 20% client-facing time).
• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.
• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

• Develop and expand relationships with clients. Collect and synthesize market and stakeholder intelligence to build stronger relationships at all levels within the client organization.
• Lead, manage, and facilitate the Client Service Team (CST).
• Develop, maintain, and communicate the client’s strategic vision and business case to the CST and BC business leaders.
• Communicate and demonstrate the value of BC services to our client's business through tangible results they recognize. Exhibit professional acumen while providing direct project oversight and engagement.
• Fully understand the client's business and desired outcomes. Regularly engage clients to comprehend their business interests.
• Responsible for developing and driving sales and business goals for the Arizona and/or Nevada Water and Wastewater market.
• Engage and cultivate client service teams to support the understanding and delivery of client needs and expectations.
• Create client engagement strategies and pursuit plans, actively leading in key opportunity proposals, positioning, teaming, messaging, and interviews.
• Understand and apply knowledge of market trends and drivers.
• Serve as project manager or senior technical resource for key clients.
• Ensure high-quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints.
• Utilize internal systems for communication, tracking, and collaboration on projects and opportunities.
• Support the development of staff members, particularly concerning exceptional client service delivery, strategic planning, and effective communication.
• Meet identified performance metrics, including annual sales goals, project budgets, and schedules.
• Leverage resources, experience, and skills of the firm to support client goals.
• Participate in professional societies, fostering connections for BC and technical professionals in support of client goals.
• Serve as a mentor to mid-level and rising professional staff.
• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

• Proficiency in managing client portfolios to achieve revenue, margin, and growth…