Director, Workforce Management - Hybrid & Automation Lead
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-04
Listing for:
Upgrade
Full Time
position Listed on 2026-07-04
Job specializations:
-
Management
Change Management, Operations Manager, Program / Project Manager
Job Description & How to Apply Below
Upgrade is seeking a Director of Workforce Management to own the end-to-end WFM strategy across various operational departments. The ideal candidate will lead a high-performing WFM team, drive automation processes, and ensure effective on/offshore capacity management.
With over 8 years in Workforce Management, including senior leadership experience, you'll have a proven track record in driving measurable performance improvements. The role offers competitive salary and benefits including medical insurance and flexible PTO.
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