Systems​/Network Manager Senior

ARIZONA DEPARTMENT OF CORRECTIONS, REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day.

ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

EMERGENCY MANAGEMENT UNIT
701 West Jefferson Street
Phoenix, AZ 85034

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Salary: $
Grade: 30
Closing Date: 07/14/2026

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an experienced individual who performs as the Senior Vendor and Contracts Manager responsible for all aspects of vendor management, and associated contracts. This position will also act as the primary liaison for vendor management and for establishing vendor management tools, creating and maintaining vendor score carding and other vendor management best practices.

This is your great opportunity to join the Department of Corrections!

• Establishes, implements, and maintains vendor management tools and tracks systems
• Researches vendors, evaluates vendor performance, develops vendor selection and approves standards, processes and procedures
• Resolves vendor disputes, analyzes vendor trends, and risks in performance
• Builds vendor relationships
• Selects vendors and onboarding processes
• Contracts vendor lifecycle management
• Contracts vendor negotiation, reviews and maintenance
• Performs, and tracks vendor Service Level Agreements
• Escalates breaches in Service Level Agreements
• Analyzes contracts pending renewals for applicability and viability
• Contracts monitoring and compliance
• Renews or terminates contracts
• Maintains record of all contracts
• Supervises staff, evaluates subordinates work, and addresses various personnel issues
• Serves as tiered level support for deployed vendor applications, resolves and directs support as necessary
• Maintains a log of services activities and tracks resolution
  
  Drives on State business
• Performs other duties appropriate to the assignment

Knowledge of:

• IT Systems, and departmental policies, systems, policies, practices and procedures
• Principles of effective supervision
• System analysis
• Project management concepts
• Contract Management
• Vendor Management Best practices

Skill in:

• Effective communication and interpersonal relations
• Project management
• Leadership
• Management and supervision
• Effective listening skills
• Time management
• Strong oral, and written communication skills
• Interpersonal relations as applied to interaction with State government officials, vendors, staff and individuals associated with the agency and related organizations
• Analyzing and resolving computer systems problems
• Research techniques
• Ability to negotiate with vendors and internal and external stakeholders

Ability to:

• Work independently
• Work in a prison environment
• Balance, prioritize and organize multiple tasks
• Use time efficiently
• Communicate activities and results as appropriate
• Respond promptly to customer needs and take a customer-centric approach to problem-solving
• Solicit customer feedback to improve service
• Manage difficult or emotional customer situations
• Communicate ideas and concepts effectively with a wide variety of individuals at all organizational levels
• Establish priorities and meet deadlines and objectives
• Manage a diverse workforce
• Demonstrated ability to evaluate and test emerging technologies
• Apply creative solutions to business problems
• Develop and write technical documents and review contracts
• Interact both technically with staff and vendor representatives and functionally with users through verbal and written communication sufficient to present clear and concise reports
• Maintain confidentiality

• Bachelor’s Degree in…